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Joerg Klaus
Joerg Klaus
Inspiring
September 11, 2014
Answered

The document could not be printed - There were no pages selected to print

  • September 11, 2014
  • 15 replies
  • 144578 views

Hey, since a few days I can't print PDF files with Acrobat XI (11.0.07).

I have tried to print with my own and with external PDF files. With secured and unsecured files. No way.

 

I see this 2 error windows

  • The document could not be printed
  • There were no pages selected to print

 

I can print the PDF files with Apple Preview without any problems.

I can also print the same PDF files with my browser (Google Chome)

 

But I can't print with Acrobat Pro.

 

Joerg

    Correct answer dawn_3412

    PERFECT!   I have just picked up a new Macbook Air M4 and saw this same Error Message.  This solution worked for me!  In the PRINT Setup I checked the box to "Print as Image" and now it is Good!  Printing is a little slow, but working.   Thank you fir the advice.  

    15 replies

    Show previous replies
    C
    cara3332603758lq
    Participant
    November 1, 2023

    so glad this thread exists because I just had this problem today and unistalling/reinstalling Adobe did the trick. Thank you!

      C
      Carly336472549bup
      Participant
      November 16, 2023

      same here, going to try to reinstall now!

       

      P
      Pieter Pretorius
      Participating Frequently
      November 10, 2014

      Is Adobe going to ignore this issue and never rectify it? Crikey!

        A
        Anonymous
        January 8, 2020

        Hi Guys,

         

        I found the solution for OSX.

        - I reinstall WITHOUT Case sensitive APFS .... and TADAM !

        - I spent a lot of time to solvie this issue, and I don't test all possibilities  (printer name UPPERCASE/lowercase/ ... )

        Like Microsoft product, Acrobat product seems to not handle properly case sensitive name.

        https://support.office.com/fr-fr/article/les-noms-de-fichiers-et-les-types-de-fichiers-non-valides-dans-onedrive-onedrive-entreprise-et-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa?ui=fr-FR&rs=fr-FR&ad=FR#macosxspecific

         

        Happy new year 2020 | 

        Print safely 

         

          S
          Scott273604238b3l
          Participant
          November 29, 2022

          Any chance we can get a link to this solution that is in English, not French?

           

          Same issue 11/29/22 Monterrey 12.6.1

            P
            Pieter Pretorius
            Participating Frequently
            October 27, 2014

            I have the same issue with Acrobat and Yosemite.

            Joerg Klaus
            Joerg KlausAuthor
            Inspiring
            October 28, 2014

            After re-installing my system, Acrobat is working again.

            A
            andrewf3258588
            Participant
            October 23, 2023

            What do you mean "system"?

              K
              ketcherside3
              Participant
              September 26, 2014

              I am having the same problem on my Mac.  Same 2 error windows.  I am running an HP Officejet Pro.  Is it the printer or the application?

                Joerg Klaus
                Joerg KlausAuthor
                Inspiring
                September 26, 2014

                Strange, yes, I have a HP Officejet Pro as well.

                But it worked for a long time and from one day to another it stopped printing?? Strange.

                I think it is the software. Printer has gotten no changes.

                  S
                  Community Manager
                  Sara_ForsbergCommunity Manager
                  Community Manager
                  September 29, 2014

                  Hi Joerg,

                  The plot thickens. Both files print without error to my OfficeJet 8600 (with Enhanced Security enabled) from Acrobat Pro 11.0.09.

                  Have you tried printing these PDFs from Reader (as a test)?

                  Sara

                  S
                  Community Manager
                  Sara_ForsbergCommunity Manager
                  Community Manager
                  September 11, 2014

                  Hi Joerg,

                  It could be the Enhanced Security preferences in Acrobat that is causing this error. Please choose Acrobat > Preferences (Mac OS) or File > Preferences (Windows) and click the Security (Enhanced) category. Deselect Enable Enhanced Security, and then try to print the file.

                  Let us know how it goes!

                  Best,

                  Sara

                    Joerg Klaus
                    Joerg KlausAuthor
                    Inspiring
                    September 16, 2014

                    Hi Sara,

                    Any news?

                    I have de-installed and re-installed Acrobat, but the same, document could not be printed.

                    Joerg

                      S
                      Community Manager
                      Sara_ForsbergCommunity Manager
                      Community Manager
                      September 16, 2014

                      Hi Joerg,

                      Is the problem is specific to this one file? If so, there may be a problem with the way the PDF was written (that is, it could be damaged). Would you be willing to send the file to me, so I can take a closer look at it? If so, let me know, and I'll send you private message with my email address. (The forums don't accept attachments.)


                      Best,
                      Sara

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