'The document could not be saved. A file I/O error has occured.'

[IsmailBL]

Hi Team,

A user in our org is experincing the error when attempting to save PDF's to a network location, this occurs with certain documents, saving the document under a different name also doesn't work. 

[Amal.]

Hi @IsmailBL 

Hope you are doing well and thanks for reaching out. 

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/the-document-could-not-be-saved-a-file-i-o-error-... and see if that works for you.

~Amal

[IsmailBL]

Hi, 

Thanks for the info I have tried the steps mentioned in the discussion,

A bit more info from my side:

The user scans from printer to email

When they open as save as on some files they will get this error,

They are saving to a file server (network drive)

[Amal.]

Hi there

Would you mind sharing a small video recording of the steps user is following for more clarity?

~Amal

[IsmailBL]

Hi

Thanks for your help so far, Unfortunatley I can't share a video as such due to company policies,

Let me try to explain it better:

User scans from a printer to mail 

Recieves email from printer of the scanned pdf

opens pdf via email 

press file save as

tries file server and the below error occurs.

I have tried reinstallation and in adobe repair

[Amal.]

Hi there

Please try to create the PDF as described in the help page https://helpx.adobe.com/acrobat/using/scan-documents-pdf.html and see if that works.

~Amal

[Dean28698692polo]

My Acrobat 8.1 recently gave me an error when I tried to save a file, especially if I made a change to the file.  I figured out that I turned on "Controlled folder access" in my "Windows Security Ransomware Protection".  When I turned it off again, Acrobat returned to normal.