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Fred30457702lj3l
Participant
June 12, 2023
Question

The dreaded #1310 Error installing Acrobat XI

  • June 12, 2023
  • 1 reply
  • 967 views

I am trying to install Acrobat XI on my Win 7 64 Bit PC.  When I do the install I get Error #1310 error writing to file:  MSVCR90.dll.  I have run the abobe cleaner, unregistered/registered, unistalled all adobe acrobats, re-installed C++, run as Admin user, and rebooted more times than I can count.  I triple verified XI will run on Win 7.

 

Yet I still get the dreaded #1310 error when trying to install XI.

 

Any out of the box idea's?

Cheers!

 

Frustrated Fred

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 12, 2023

    https://td.wku.edu/TDClient/34/Portal/KB/ArticleDet?ID=2717#:~:text=Error%201310%20is%20given%20when,installed%20on%20the%20same%20computer.

    F
    Fred30457702lj3lAuthor
    Participant
    June 13, 2023

    Hi Klad,

    I tried that fix 4 times.  There was no Adobe directory at C:\programfiles\Adobe...

    Next I rebooted and tried to install but still got #1310 error.

    Next I rebooted and  with my Super Anti Spyware turned off tried again but still #1310 error

    I did the same for my Peerblocking software but always #1310 error
    Under C:\Programfiles, C:\Program files (X.86), and C:\Program Data - there are no instances of Adobe Directories

     

    Any other Idea's?

     

    Thank you,

     

    Fred

     

     

    F
    Fred30457702lj3lAuthor
    Participant
    June 13, 2023

    what's the error message?


    The error message is Error #1310 error writing to file:  MSVCR90.dll. A pop up when writing files to disk.  I downloaded another zip of Acrobat XI and it seemed to install correctly and updated.  Perhaps something got corrupted in the installer with the #1310 error.  I am good for now.  Thank you for your help!

     

    Fred

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