The left side menu column is empty

[ACCUBEL331310284upa]

Hi, for a few days now, when I click on "Modify" or "Add a stamp", the left column of the menu opens but is totally empty, impossible to select anything. Anyone has an idea of what's wrong and how to fix it? TIA!

Bonjour, quand je clique sur "Ajouter un tampon", la colonne de gauche où le menu et les tampons disponibles apparaissaient avant est VIDE (toute blanche). Idem pour la rubrique "Modifier", "Convertir", "Signer" et ce, depuis quelques jours. Une idée de solution ? Merci !

[ACCUBEL331310284upa]

Found my answer 🙂 I just go back to previous Acrobat version, as recommended here.

[Reels33135181h98s]

It seems like you're experiencing an issue with the left column menu not displaying the options when you try to modify or add a stamp. This could be due to a few reasons, and here are some troubleshooting steps to try:

1. Browser Issue: Sometimes, browser-related problems can affect how certain features display. Try clearing your browser's cache and cookies, or even using a different browser to see if the issue persists.

2. Adobe Acrobat Version: Ensure that you are using the most up-to-date version of Adobe Acrobat. Outdated software can sometimes have display issues.

3. PDF Document Issue: The problem could be document-specific. Try opening different PDFs to see if the issue occurs consistently or only with a particular file.

4. Custom Stamps: If you've created custom stamps, they might be causing the problem. Try removing or disabling any custom stamps to see if that resolves the issue.

5. Third-party Add-ons: If you have any third-party browser extensions or add-ons, they might be interfering with the functionality. Disable them and check if the menu displays correctly.

If none of these steps resolve the issue, you might want to consider reaching out to Adobe Acrobat support for more specific assistance. Bonne chance! 📄🖊️🔍

[gary_sc]

There actually is a "solution" to the left column being blank. I was on with Tech Support for about 40 minutes. It turned out that if you're in the old version and then go into the new version and then try to use one of the tools TOO SOON, it will not be ready for such an action and shows "blank." If you count to 10 (or some other time waster), it will populate just fine. 

This was put onto a list for things to be fixed, but so far it does not appear to be.