the memory could not be read

[Matthew33681814m692]

Hi,

A user is experiencing the error below.

The troubleshooting steps have been completed.

Uninstall/Resinstall (including clearing from Program Files)

Rebuild Windows Profile

Ensure all Windows Apps are updated

Please advise how to fix this?

[Meenakshi Negi]

Hi Matthew33681814m692,

Thank you for reaching out, and sorry about the trouble.

This is a known issue, and the team is looking into it. We will let you know once the fix is available.

In the meantime, please try the workaround mentioned below:

- Right-click on your Adobe application icon nd select Properties.

- Select the Compatibility tab.

- Click on Run Compatibility Troubleshooter.

- Select Try Recommended Settings.

Check if that helps.

Thanks,

Meenakshi

[S. S]

Hello,

Hope you are doing well. 

We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

To check for updates, go to Menu > Help > Check for Updates.

To know more: https://adobe.ly/42FZ0XY

Regards,
Souvik.