The recent security feature of Windows 11, the Smart App Control (recommended being turned o

Participating Frequently

OK this makes me even more upset. I managed to chat with an actual human through the Adobe website and they said they will not investigate it unless I have the Pro version. The free version is not supported. What?!? If anyone is listening who has the Pro version and it is also causing problems with the Smart Control App in Windows 11, please try chatting with Adobe about this. They actually had the nerve to try to get me to buy the Pro version!! Why would I pay for something that doesn't work?!?! It is bad enough that it is free and it doesn't work. I expect so much more from a company like this. Just sad.

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Hi, there is fantastic solution, tried and tested. Downloaded and purchased Foxit PDF, 100% compliant, better priced and works as a charm! Good luck!

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I don't understand why Adobe doesn't care about this! It is unusable due to Smart App Control. They need to fix this!

Participating Frequently

Hello guys, some good news.

After trying to solve it with Adobe team which failed, I have reached out to Microsoft and stumbled upon nice fella who assisted in resolving in a very simple way, hope it will last. It wilI explain the steps we did, so you can recreate:

1) Update the Windows Securty to latest version, I dont know how to find it online, you could search, as they shared the link with me for direct download (I am sharing below screenshot of the file details and version).

2) Download the latest C++ (I am using x64 system) - I dont have the link, but the executable file which was also shared by Msft technician (sharing below the screenshot of the file details and version).

3) Deleted previous C++ installations through Control Panel Programs and Features (I removed x86 and x64 which was showing).

4) Restart the PC

Hope this helps, and I can share the executables I used, however I would trust myself if I find so best to lookup, should be simple to find.

All the best!

Suad

Participating Frequently

Hi Suad:

My Windows Securty is up to date. I wanted to make sure I understand the order of the C++ steps. You download the latest C++, and then after that, you delete all of the C++ including the one you just updated?

Note I followed the advice of one of the other users, to change Acrobat to "run as administrator" and so far that seems to be helping. It does ask me when I click on a pdf, if I want to allow Adobe to make changes to my computer, but if I say yes then so far I have been able to see pdfs without getting the error. I haven't tried anything more complicated though.

Participating Frequently

Hi Joni,

Thanks for replying. To clarify further, I have left only latest updated C++ x64, all other versions uninstalled.

Unfortunately, when trying to export pdf to word document today, I enoutered same issue again, blocked by Smart App Ctrl. However good thing is many other features including signatures, editing pdfs, converting to excel, organizing, combining pdfs, work perfectly now, but seems some parts of the app and features still have issues.

Thanks,

Suad

W

WhyAreThereStillProblems

Participant

How in the world is this still a problem. Just bought new laptop for work and can`t use it without compromising security...

Participating Frequently

Hello, is there any update, it is impossible to use the Adobe Acrobat anymore!

Participating Frequently

Please "upvote" all of the entries on this thread. I don't think Adobe even looks at anything until it gets to a high enough number. I spoke to a tech at Microsoft and all they could say "it is a known issue and Adobe needs to fix it". And they encouraged little old me to bug Adobe about it. As if Microsoft has no clout with Adobe to work with them to get this sorted out? It is so frustrating. So far I just keep uninstalling it and reinstalling it, and then it works for a few days before I have to do it again.

Participating Frequently

I just got a new computer with Windows 11. Smart App Control is turned on and I am also getting errors when I try to run Adobe Acrobat Reader which says "Part of this app has been blocked. Some features of Adobe Acrobat may not work". It will sort of work for a short time and then suddenly it won't let me fill in a fillable PDF, or worse, it won't even let me open at PDF at all. At that point I have to uninstall Acrobat and reinstall it, and then it works for a few times before the cycle starts all over again. Please fix this Adobe! I might expect issues with little operations but not from you! I have only had this computer for a week and have already reinstalled Acrobat 3 times!