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P
pierret18811376
Inspiring
January 13, 2022
Question

the scannned page using Acrobat Pro is strange

  • January 13, 2022
  • 3 replies
  • 697 views

Hello,

About Acrobat Pro 2021.011.20039.

I have made a scan using Acrobat Pro, and the result is strange :

- on the paper page : all text is black.

- on the scanned page using Acrobat Pro : some letters are black, and some letters are not black (like grey).

Why ?

This topic has been closed for replies.

3 replies

P
pierret18811376Author
Inspiring
January 21, 2022

@gauravm7108785417141858 

The 17 th of january you asked me to send you the problematic PDF files, and I have asked you the same day to send me your email address in order I can send you these problematic PDF files. But I have no news from you from the 17 th of january.

Please send me your email address (by private message) in order I can send you the problematic PDF files ?

G
Adobe Employee
gauravm7108785417141858
Adobe Employee
January 21, 2022

Hi,

 

Sent the mail id over private message.

 

Thanks,

Gaurav 

G
Adobe Employee
gauravm7108785417141858
Adobe Employee
January 17, 2022

Hi,

 

Thanks for reporting the issue.

Can you please share a recording and if possible output file with us ?

 

Thanks,

Gaurav Maheshwari

P
pierret18811376Author
Inspiring
January 17, 2022

Hi Gaurav,

Could you send me an email in order I can send  you (in private) the PDF files ?

 

 

Pierre

P
pierret18811376Author
Inspiring
January 13, 2022

I have forgotten to say that :

- my scanner is an HP PageWide MFP 377 DW.

- If I scan the same paper page using the HP software (HP Smart), I have no problem (all letters are black).

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