the serial number has been revoked.

[roslimat]

I have a genuine adobe acrobat XI pro license, I want to re-install the software but it shows error message as above (the serial number you entered has been revoked. This product cannot be license.."

I chat with the adobe agent but she said the product is no longer supported. so she advised me to post in the adobe forum/community

please help me. thanks

[try67 · Accepted solution]

We can't help. And even if the S/N worked you won't be able to activate it, as Adobe retired the activation servers for older versions of Acrobat a while ago. I'm afraid there's no real solution to your issue.

[AnandSri]

Hello!

I hope you are doing well, and thanks for reaching out.

Adding to what our community product expert highlighted, Acrobat 11 is an end-of-support product, and the support ended on October 15, 2017. Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures. See this article for more information: https://adobe.ly/4jHxM9M

You may try the suggestions from the following article, however, they may or may not work: https://adobe.ly/42Jl8RQ

I hope this helps.

Thanks,

Anand Sri.