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daniel28638260iuyk
Participant
February 28, 2023
Question

The serial number XXXX is already in use by the maximum allowed computers. Acrobat 11 XI PRO

  • February 28, 2023
  • 1 reply
  • 2187 views

I contacted Adobe support via chat and they told me to post here. IDK why they just cant help me through the chat/support channels... but here goes..

 

Im the original owner of this software and over the years ive migrated from computer to computer and done upgrades. I do not have access to any of the previous configurations of this software on other computers. I did just upgrade my motherboard which im guessing triggered this message.

 

Dear Adobe - please help me resolve this

 

 

 

 

1 reply

try67
Community Expert
try67Community Expert
Community Expert
February 28, 2023

We can't help you. Contact them again and insist on an "activation count reset", even if they say it's an unsupported version (which is true, but not relevant). Only they can help you, so don't let them send you back here, either. Good luck!

    D
    daniel28638260iuykAuthor
    Participant
    February 28, 2023

    I figured it was the rep just pawning me off on the community... bah

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