Apologies for crossposting this (I put it originally in Stock since I'm not familiar with the forums and finding the right resource on this site is not intuitive) but since I'm dealing with Acrobat licenses, and actually contacting customer support seems totally futile, I wanted to make sure it had visibility in the right area.
I'll include step by step screenshots of the chat session I had with the most unhelpful and useless customer service team I've ever had, and I've had to deal with CenturyLink support before:
Is this indicative of what Customer Service for Adobe is usually like? I'm seeing posts on the forums all about this, and I'm wondering if I just need to ask here or through social media to get a problem solved, since both times I've contacted Adobe Support they've been incredibly unhelpful.
 
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