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There was a problem reading this document (15).

New Here ,
Apr 20, 2017 Apr 20, 2017

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I am getting an error when I try to delete a page in a document:  There was a problem reading this document (15).  Is there a way to actually delete the document without having to re-do the whole thing all over again?

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Macintosh, PDF forms, Windows

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correct answers 1 Correct answer

Adobe Employee , May 16, 2017 May 16, 2017
Hi lisag0929, Sorry for the delay in response. You may visit this thread: "There was a problem reading this document (15)" , and I couldn't delete one of my pages. it never happened before.  check if that helps.This is a generic error message and there could be multiple reasons why this is happening.-Tariq Dar

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Adobe Employee ,
May 16, 2017 May 16, 2017

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Hi lisag0929,

Sorry for the delay in response.

You may visit this thread: "There was a problem reading this document (15)" , and I couldn't delete one of my pages. it never h...  check if that helps.

This is a generic error message and there could be multiple reasons why this is happening.

-Tariq Dar

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Hi lisag0929

I have had this issue with DC (Pro) quite a few times and although I'm not an expert I have tried fixing it with the Accessibility tools.

It may not be the same issue but I have found when I get the error 15 message is when importing and then I cant delete the corrupt file.

The only thing I have found that works for me every time as I am not bothered about the structure in my books is to just delete the Tags at the top and then I can delete the pesky pages.

To find tags and structure

View \ Show-Hide \ Navigation Pane \ Tags

Hope this helps

Capture1.PNG

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New Here ,
Oct 25, 2019 Oct 25, 2019

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Worked for me too!

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New Here ,
Nov 12, 2019 Nov 12, 2019

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Yes! Yes! Yes!  It works.  Thank you so much, sc00ps!
Finally.  This issue has been a thorn on my side with this gigantic file I created which had to be broken into sections for printing.  No more error message and the page is gone! 

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New Here ,
Dec 18, 2019 Dec 18, 2019

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Thank you so much, sc00ps for providing solution and thanks for Google to find your guide!!!

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New Here ,
Jan 01, 2020 Jan 01, 2020

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What a star sc00ps. I have been battling this for and age.

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New Here ,
Feb 27, 2020 Feb 27, 2020

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THANK YOU!!!!!!!

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New Here ,
May 12, 2020 May 12, 2020

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Sc00ps! You are a ROCKSTAR!!!

Thanks!

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Thank you for the solution - the error was quite annoying !

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New Here ,
Jun 19, 2020 Jun 19, 2020

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Hey Random Internet Stranger sc00ps - 

 

Just wanted to say THANK YOU.  2.5 years after you posted your solution, I found it and you made my life easier.  I hope somehow you see this note from me to you, years later, because your solution WORKS.  You are a Rock Star.  (And I notice sc00ps has exactly one post - this one - in the entire Adobe Support Community.  That's a grand slam home run in your first at bat! 

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Very cool!  This really helped me.  Thank you so much.  

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New Here ,
Aug 25, 2020 Aug 25, 2020

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It worked!! Thank you.

 

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New Here ,
Sep 11, 2020 Sep 11, 2020

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This worked! Thank you!!

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New Here ,
Sep 18, 2020 Sep 18, 2020

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That one little post can generate such relief and happiness.  Thank you!!!  

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New Here ,
Oct 29, 2020 Oct 29, 2020

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I was trying to figure this out for about 5 hours. I deleted all the little tags between <document> and <part>. I left the "Tags" at the top. Then I re-read this and thought maybe you meant delete the PDF Tags at the top. It worked!!!!  So for beginners it is the PDF(pic icon) Tags file not to delete all the tags between every workbook,document, delkficertheader.

 

Thank you so much for figuring out this fix! Adobe needs to fix this with an update!

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New Here ,
Nov 02, 2020 Nov 02, 2020

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You saved the day.  Thank You!!

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New Here ,
Mar 18, 2021 Mar 18, 2021

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This worked perfectly! Thank you so much.

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New Here ,
May 01, 2021 May 01, 2021

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Thanks so much for posting this! 

 

I was getting the same error message when trying to extract pages from a PDF, and this fixed that problem too!

 

I didn't originally see a "Tags" option in the Navigation Pane and had to go to Help and then type "Tags" into the search box there.  The Navigation Panes/Tags menu option then popped up in Help and I was able to see the Tags icon, click on it, and delete Tags--which worked!

 

 

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New Here ,
May 01, 2021 May 01, 2021

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LATEST

That worked beautifully!  Thanks.  That has been baffling me for quite some time!  Thanks again for the help!

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New Here ,
Jul 29, 2019 Jul 29, 2019

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I hardly ever post or respond to threads but I was having a compatibility issue as well and sc00ps has the right answer (at least for me).

Thanks sc00ps!

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Right on

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New Here ,
Oct 13, 2020 Oct 13, 2020

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THANK YOU!!!!!  THIS WORKED 🙂 

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Thnak You!! this worked!!

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New Here ,
Mar 31, 2021 Mar 31, 2021

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I have struggled with this for years, trying to find "workarounds" for these kinds of issues!  This worked!!!!!  Thank you!!!

 

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