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There was a RAISE without a handler. The application will now exit.

Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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Hi there. I am running a macOS 10.15 (Catalina) and everything works fine with my adobe apps. However, after I restart the computer for once (no crash or anything, just a normal restart), I cannot use my acrobat pro DC anymore. It always prompt out "There was a RAISE without a handler. The application will now exit." and then I could do nothing. What's interesting is that if I open the acrobat pro DC and it won't crash and I can still do all the preferences stuff etc. The Error message only occurs when I actually open up a PDF file and start to scroll down the file (Weird enough). I've almost tried every single method I could find on the web, including: reinstall acrobat pro DC, log out and log in again, delete WebLink.acroplugin etc. and None is helpful. 

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correct answers 2 Correct answers

Community Beginner , Nov 01, 2019 Nov 01, 2019
Hey guys, I just solved the issue by deleting the Accessibility.acroplugin in the folderTo be more specific, go to Finder - Applications - Adobe Acrobat DC right click the app and choose "show package content'then Contents - PluginsFind the one named "Accessibility.acroplugin" and simply delete it.This applies to macOS, Windows may have a similar route as described above.

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Adobe Employee , Nov 13, 2019 Nov 13, 2019
Hi there! Thanks for your time and patience thus far. Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates. More information about this release is here: Release notes Please let us know if you experience any issues. Thanks, Anand Sri.

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Community Beginner ,
Nov 01, 2019 Nov 01, 2019

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Hey guys, I just solved the issue by deleting the Accessibility.acroplugin in the folder

To be more specific, go to Finder - Applications - Adobe Acrobat DC 

right click the app and choose "show package content'

then Contents - Plugins

Find the one named "Accessibility.acroplugin" and simply delete it.

This applies to macOS, Windows may have a similar route as described above.

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Adobe Community Professional ,
Nov 01, 2019 Nov 01, 2019

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Interesting dont forget to mark your answer as correct

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Thank you! I started to get crazy over this. Now it works! 

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Community Beginner ,
Nov 10, 2019 Nov 10, 2019

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I am glad it helps! I was also sooooo bothered by this problem. Glad to see it back to normal again! 

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Community Beginner ,
Nov 10, 2019 Nov 10, 2019

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That's it!!!!!  I did that and can view my pdf documents!  The instuctions was right on the money and not a vauge one that had me searching every Adobe file in the library. Thank you!  When will Adobe update the app so no one needs to do this?

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New Here ,
Aug 05, 2021 Aug 05, 2021

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LATEST

I don't have this in any of the Adobe folders. I even searched for the fie using finder. Any other sugesions? 

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Community Beginner ,
Nov 08, 2019 Nov 08, 2019

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Adobe is in many places within the Library so you need to be more specific to what folder you're talking about.  Besides Adobe should do an update on this issue as not averyone knows anything about the Library and about the folders you mentioned.  I use the Adobe Reader and mostly use it to read my pdf files.  At first I would get the message and would shut down right after.  When did what I could to uninstall it and reinstall it, it still "knows" me.  I can open the app without a problem, but and when I try to view a pdf file I still get the same Raise message and can view the file.

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New Here ,
Nov 10, 2019 Nov 10, 2019

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Right click on Acrobat in finder (programs), then select show package contents. It's in the folder plugins. 

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Adobe Employee ,
Nov 13, 2019 Nov 13, 2019

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Hi there!

 

Thanks for your time and patience thus far.

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

 

Please let us know if you experience any issues.

 

Thanks,

Anand Sri.

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Community Beginner ,
Nov 13, 2019 Nov 13, 2019

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Checking for updates SHOULD found under the preferences than under help. I’ve seen many ask where could they find it; not everyone that uses this program is a pro and know all the ins and outs of it. I followed the instructions from another person in the community that solved the problem, when I did the check up it said that it was all up-to-date so I’m not sure if that did work or not.

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