There was a RAISE without a handler. The application will now exit.

[yinxisang]

Hi there. I am running a macOS 10.15 (Catalina) and everything works fine with my adobe apps. However, after I restart the computer for once (no crash or anything, just a normal restart), I cannot use my acrobat pro DC anymore. It always prompt out "There was a RAISE without a handler. The application will now exit." and then I could do nothing. What's interesting is that if I open the acrobat pro DC and it won't crash and I can still do all the preferences stuff etc. The Error message only occurs when I actually open up a PDF file and start to scroll down the file (Weird enough). I've almost tried every single method I could find on the web, including: reinstall acrobat pro DC, log out and log in again, delete WebLink.acroplugin etc. and None is helpful. 

[AnandSri · Accepted solution]

Hi there!

Thanks for your time and patience thus far.

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes

Please let us know if you experience any issues.

Thanks,

Anand Sri.

[Guest]

Checking for updates SHOULD found under the preferences than under help. I’ve seen many ask where could they find it; not everyone that uses this program is a pro and know all the ins and outs of it. I followed the instructions from another person in the community that solved the problem, when I did the check up it said that it was all up-to-date so I’m not sure if that did work or not.