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wadec423
wadec423
Participant
November 2, 2016
Answered

There was an error reading a stream

  • November 2, 2016
  • 4 replies
  • 12703 views

Greetings,

We have recently bought a lexmark 7155 multifunction and set it up for scan to email functionality. Our users all have Acrobat Standard DC and Reader DC. When they scan a document and send it to themselves, they can open the PDF and view it just fine. When the scroll to the bottom of the document, they receive an error stating "There was an error reading the stream" and then the app window stops redrawing and artifacts start appearing. We have the same model printer in another location and it works just fine.

I'm going to begin by updating the firmware of the scanner, but does anyone have any thoughts on this issue?

This topic has been closed for replies.
Correct answer wadec423

I updated the firmware on the printer and the issue is now resolved.

4 replies

wadec423
wadec423AuthorCorrect answer
Participant
November 4, 2016

I updated the firmware on the printer and the issue is now resolved.

JLeeGK
JLeeGK
Participant
November 4, 2016

Update.

We had replaced the machine and cloned the address book, apparently her address entry must have been corrupted. We deleted the cloned one, reentered the address entry, resolved.

JLeeGK
JLeeGK
Participant
November 4, 2016

I am having the same issue as the original poster, however I have a different machine.

Sharp MX-M465N

Latest firmware is installed

Connected via Ethernet

Windows 7 x64

Adobe 15.020.20042

It is only affecting one person in the office. Setup scan to SMB/network folder and could open them fine. Something I did notice is that if she sent me the file, I can't open it either (on windows 10, x64, I have the same version of adobe as she has), same message, but if a co-worker sends me scanned pdf of the same page, it comes out fine. If I try to open it in edge or Word 2016, I get a document of 14 blank pages, but is only one page scanned. She is using Outlook (not sure of  the version).

Another thing I noticed, is the file she is receiving is 6mb, and the one her co-worker sent me was 44kb.

I hope the information I sent is helpful.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 3, 2016

Hi wadec423

Could you please let me know which application user is using to view the pdf- Acrobat/Reader

What is the version of Acrobat/Reader installed on the machine which is giving this error.

For ex- to check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat.

Which Operating System is installed on the machine-Windows/Mac?

wadec423
wadec423Author
Participant
November 3, 2016

Greetings,

They almost exclusively use Acrobat Standard DC ver 15.006.30243.7120 for Windows.

Operating system is Windows 7 x64

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 4, 2016

Hi wadec423

Have you tried updating firmware of the scanner?

Also, let me know some details about the scanner,

Scanner's full model no- Lexmark 7155 .....

Scanner's driver version-

How scanner is connected- via LAN/USB

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