• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

These Adobe Processes on Windows!! What are you doing about this?

Engaged ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

Over the past few days, I open Adobe files but then it stops and I have to reboot my machine. Why? 

I looked at my processes and this is what I see....

 

background-Processes.jpg

 

background-Processes1.jpg

 

TOPICS
Crash or freeze , How to , PDF

Views

157

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 26, 2024 Feb 26, 2024

Hi @Carlisle1500 

 

Hope you are doing well and thanks for reaching out.

 

Go to Preferences (Ctrl,Cmd+K) > Page Display > Under rendering, Uncheck 'Use page cache' > click OK and reboot the application and check.

 

If it doesn't work please try remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

...

Votes

Translate

Translate
Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

Hi @Carlisle1500 

 

Hope you are doing well and thanks for reaching out.

 

Go to Preferences (Ctrl,Cmd+K) > Page Display > Under rendering, Uncheck 'Use page cache' > click OK and reboot the application and check.

 

If it doesn't work please try remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Feb 26, 2024 Feb 26, 2024

Copy link to clipboard

Copied

@Amal. Tell me why we're unchecking "Use page Cache" please.  Adobe has this turned on by default, why not just issue through a software up to "uncheck" this from day one? Isn't the page cache now a security attack risk? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

Copy link to clipboard

Copied

LATEST

Hi @Carlisle1500 

 

Page Cache places the next page in a buffer before the current page is viewed to reduce the time required to page through a document. However, it may result in increased CPU usage.  Turning it off may help in reducing the CPU usage in the backend.

 

Hope this information will help.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines