Participant

Question

This file can not be opened because it is corrupted or damaged

Forum|Forum|2 years ago
October 11, 2023
2 replies
2518 views

Hi all we notice here we are getting this This file can not be opened because it is corrupted or damaged. When I first get the email I can open it and then when I go to

foward the email the recipient gets the error message. They ask me to resend when I go to check the file from the oringal file I get the message. Has anyone experience this. Someone mention it was Adobe add in in outlook. But I doubt it.

This topic has been closed for replies.

Abambo

Community Expert

What version of Acrobat are you using?

What happens, when you save the PDF document to your hard disk, and open it from there?

ABAMBO | Hard- and Software Engineer | Photographer

C

Christopher25338158zykeAuthor

Participant

we are using Adobe verison 23.006.20320

Abambo

Community Expert

What happens, when you save the PDF document to your hard disk, and open it from there?

ABAMBO | Hard- and Software Engineer | Photographer

S

stepheni62158913

Participating Frequently

Same here. Using Microsoft Windows 10. I tried to file my taxes this morning but could not load any of my previous pdf tax files. I also tested all of the .pdf files on my machine and discovered they no longer load. Each time, the same error message is the same: "This file can not be opened because it is corrupted or damaged..." This had never happened prior to the recent September update.

I will have to report this to the IRS and ask for more time until Adobe could fix this issue. Adobe ought to fix this issue ASAP becuase all of my important documents are saved in .pdf format. So I am out of commission for the time being.

Abambo

Community Expert

What version of Acrobat are you using? Can you test also this with a non-tax PDF file?

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Hello there,

I am still having issues with this. All of my pdf documents are still inaccessible to me. I still cannot file my taxes becuase of this. Are there any current developments on this front?\

Please share.

Thanks!

I do not have issues.

Is it only with your tax files? It would be nice to be able to share a PDF file, but I would not ask you to share your tax PDF file.

What Acrobat are you using?

ABAMBO | Hard- and Software Engineer | Photographer

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