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A
Anonymous
May 10, 2017
Answered

Thumbnail does not appear for Acrobat Pro DC

  • May 10, 2017
  • 2 replies
  • 3613 views

I have installed Acrobat DC Pro latest version (17.009.20044), and I have tried to enable thumbnail in Windows Explorer by going to Preferences > General and then select Enable PDF thumbnail previews in Windows Explorer.

After that, only the preview pane works, but no thumbnail is shown.

If I install Adobe Reader Dc and follow the same steps, thumbnail is shown.

Can someone advise me what's wrong with my Acrobat DC Pro installation? I have tried to remove and reinstalled but same issue.

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

This topic has been closed for replies.
Correct answer

restart your computer.

you should see:


Restart did not solve the issue

Uninstalling / reinstalling also same...

Finally, I fixed it by uninstalling, then run Acrobat DC Cleaner tool, then install again. Now it works!

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 10, 2017

and after ticking the 'enable preview', did you see this:

A
Anonymous
May 10, 2017

Yes, I did see this.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 10, 2017

did you open explorer and click view > preview pane or view > content?

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 10, 2017

it sounds like you did this, but just to make sure - Enable thumbnail preview of PDFs in Windows Explorer

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