thumbnail previews not showing in recent files list

[Mike_Red]

Thumbnail previews are enabled in acrobat pro preferences. Somehow in the recents list, the thumbnail previews are not showing up. I'm using the latest version on Windows 11 - 64 bit.

What to do to fix this issue?

They used to show up earlier for a long time. I didn't install any adobe software or updated anything. The thumbnails just stopped showing suddenly. 

[Tariq Ahmad]

Hi @Mike_Red, 

Thank you for reaching out, and sorry for the troubled experience. 
When did you start to observe? Has anything changed recently for you?  

In the meantime, I am checking internally with the product team. Also, please share the following details: 

1. Acrobat version installed:  https://adobe.ly/3PQQ7nE
2. OS name and version.
3. Screen recording showing the problem. (optional)

Will be waiting for the details. 

Best regards,
Tariq | Adobe Community Team

[Mike_Red]

Hi Mike.

Here's the info about the installed acrobat pro version. 

My windows version info is as below. 

[Mike_Red]

Hi Tariq*

Sorry for the typo. No edit button here to correct the message after hitting the post button!!

[Mike_Red]

HI @Tariq Ahmad , following up from my preivious discussion. I updated acrobat pro to version 2025.001.20577 but still facing the same problem. What should I do?

[Tariq Ahmad]

Hi @Mike_Red, 

Thanks for the information and screenshots.

Two things:

1. I was able to reproduce this issue; however, the issue was fixed on its own. Hence, we have no reproducible case. 

2. There is an option at the end of the list, "Clear list". Try that and check if the new list will have the same issue. 

More importantly, this issue has now been reported as a bug with product engineering. 

Let us know if you have any question.

Best regards,
Tariq | Adobe Community Team

[Mike_Red]

Thanks @Tariq Ahmad . The problem persists even after clearing the list. Grateful that you reported this to product engineering team. I hope this bug will be resolved in the next update. 

[Mike_Red]

Hi @Tariq Ahmad Any update on this please?

I updated acrobat pro to version 2025.001.20630 today, but the bug is still there.

[CharuKarwa]

@Mike_Red 

Hi, 

Are you still facing this issue of thumbnails not showing up?

Thanks,

Charu Karwa