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Title bar and window frame become in old Windows 7 style when screen is shared

Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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Title bar and window frame become in old (Windows 7) style when screen is shared in Google Meet or Skype. See attached screeenshot.

Don't have problems with other apps.

Acrobat Pro 2023.001 64-bit, Windows 11 22H2.

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Hi Igor5FEB,

 

Thank you for reaching out.

 

The team is aware of this issue and working on the fix.

We will keep you updated with the information.

We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
Dec 01, 2023 Dec 01, 2023

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Still facing the issue

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Community Beginner ,
Jan 02, 2024 Jan 02, 2024

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It's January 2024 and this issue is still occuring. In fact there seems to be no rhyme or reason when this happens and even goes back and forth in the same session if one re-opens the document. 

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hi Tim32088249hw4l,

 

Thank you for reaching out.

 

Please let us know if the application has been updated to the latest version. You may refer to the following help page to check the latest version available:https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

If the issue still occurs, could you please share the screenshot? Also, share the Acrobat and OS version.

 

Thanks,

Meenakshi

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Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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This issue is still around, and has been for a couple of years. I must ask therefore: What does it mean when you say "is aware of this issue and working on the fix"? Any ETA for this elusive "fix"?

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Adobe Employee ,
Feb 06, 2024 Feb 06, 2024

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LATEST

Hi Dietmar34582688obv5,

 

Sorry about the delay in response.

 

As the issue still occurs, we would like to investigate it further. We would require a bit of information so we can share it with the team. It would be helpful if you could share the following information: 

- Share the current Acrobat and OS version on the machine.

- Let us know if this started on your end recently or if it was there before.

- Share the process logs using the steps suggested in the following help link: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

 

Thanks,

Meenakshi

 

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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"It's January 2024 and this issue is still occuring. In fact there seems to be no rhyme or reason when this happens and even goes back and forth in the same session if one re-opens the document. "

 

Same behavior/issue for me.

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