To email a PDF as an an attachment and NOT a cloud link

[TestriteVisual]

I came across this setting in case anyone has the same problem.

Problem:

Not sure how this setting even changed, but all of a sudden if I clicked the email icon in Acrobat, it opens my Outlook and just shows a cloud link with the following text

You can view "test template.pdf" at:

https://acrobat.adobe.com/...

________________

Sent with Adobe's cloud storage. Click on the link above to access the file online. No sign up or installation of Acrobat is required to access.

Solution

I was able to revert back to sending an attachment and NOT a link by going to 

Edit>Preferences>Reviewing and then UNCHECK "Share for review using Adobe's cloud storage"

[Meenakshi Negi · Accepted solution]

Hi TestriteVisual,

Thank you for your patience so far.

To send the PDF as an email attachment by default, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[TestriteVisual · Accepted solution]

Thanks for the reply @Meenakshi Negi . I just realized that I actually had tried UNCHECKING "Send link in attach to email ", but it did not work at first. What you said DOES WORK, but I needed to actually QUIT acrobat first and then reopen it for the setting to take effect.

[PJ in NH]

I've tried all this (unchecking the box "Send linkn in attach to email," and closing the opening Acrobat), and it will won't attach the pdf to the email like it used to.  Is there anything else I can try?

[TestriteVisual]

Did you also try my first solution?

Solution

I was able to revert back to sending an attachment and NOT a link by going to 

Edit>Preferences>Reviewing and then UNCHECK "Share for review using Adobe's cloud storage"

[PJ in NH]

Yes (I should have mentioned that) I tried that as well.

[TestriteVisual]

I noticed my coworker's Acrobat actually had a little toggle switch in the pop-up window that shows up when he clicked on the email. It said something about "send as attachment" or link, I think. Uncheck/Check that switch too if you have it.

[PJ in NH]

That did help.  If I clicked on "Acrobat" in the email window (beside "Help"-- not the Icon for "Attach File with Link" in the Ribbon) and then Settings and click on "Always prompt while attaching" that worked.  You can't do it directly from Outlook, you have to do it in the email window you get after you click on the Envelope Icon in Adobe Acrobat.   Thanks for being patient with me.

[TestriteVisual]

Cool, glad to help out 🙂

[Scott72116]

Thank you for this, This has to be one of the worst features Adobe has came out with and it forces you to use it and it's extremely difficult to turn off. Finally with your steps, I was able to turn it off! Thank you! 

[meganf13501845]

THANK YOU! I've been trying to fix this for a month, and this did the trick!

[Corey3196260144zu]

I wonder why Adobe clandestinely switched our preferences in order to access our files?  I send confidential documents, and Adobe's storage of these files is a security breech.  Anyone else interested in a class action lawsuit?

Hopefully this will get someone with customoer service to contact me regarding this blatant theft of secured documents.

[Dana37426033ez8x]

Thank you for this solution.  What is the solution when it is already unchecked but still sends as a link?

[KCozza]

HELP.. Ive tried all steps below and nothing is shutting this feature off. It takes one extra step every time I send an email and I sent hundred of attachments a day. 

[Jeffrey32665849ee0g]

NONE of these solutions work. I am running Acrobat Pro version 2023.006.20320 on MacOS Sonoma. I have unchecked the "Always send files as a link" option in Preferences (see attached screenshot), yet Acrobat insists on send the file as a link. This is so aggrivating!

Suggestions?

[Randy22869332bn62]

None of these worked for me.

I had to uncheck the Adobe Cloud Add-in in Outlook for it to finally stop attaching as a link

File/Options/Add-ins/Com Add-ins Go button and uncheck

[Abambo]

Works for me, but I'm not using Microsoft Outlook.

[Call Me Jane]

Bloody brilliant - thank you this worked for me, tried all of the above but only this worked! Honestly the most friustrating, useless so called upgrade that has driven me mad ofr months - THANK YOU so much!

[Joseph352158433m8d]

I had the same problem! I could not get the fix to work either!  Thank you so much. This was driving me crazy for so long. I was about to loose all faith in the adobe name and everything!!!  I cannot thank you enough. I think adobe owes you big time for saving their name in my eyes.  THANK YOU SO MUCH FOR A FIX THAT WORKS!!!!!!

[artm7602094]

Randy,

Thanks for this solution!  After trying all above with no success, your fix worked.  Why Adobe sprang this on its customers without warning is beyond me.

[TestriteVisual]

Glad it helped out!

[Dana37426033ez8x]

THANK you!  The expert's solutions didn't work for me either.  

[Andrea38256179p4b2]

Everyone I try this my outlook stops working. Anything else I can try? 

[bill_6930]

Thanks Randy, this was the only way it worked for mine.

[michael_5028]

This is the only thing that works. Thanks Randy!!!