To view the flash technology content in this pdf please install the required version of flash player

Forum|Forum|4 years ago
October 27, 2021
3 replies
8846 views

Hello,

I have Adobe Pro XI and I got the below message when try opening some files.

"To view the flash technology content in this pdf please install the required version of flash player that supports Adobe Reader and Acrobat"

I do have Adobe Reader installed as well on the same machine and it works with no issues, how to solve this issue in XI.

Running Windows 10, latest updates.

Adobe XI is update to date.

Your help is very valuable.

This topic has been closed for replies.

J

Jc5ED1

Participant

I have the same issue, using Acrobat Pro DC, keep getting this error message, even on a new file trying to add a video.

T

Test Screen Name

Legend

What is your specific version of Acrobat DC? Something like 2016.123.54321. Not "up to date" please.

J

Jc5ED1

Participant

Thank you

2020 20.006.20034

try67

Community Expert

Acrobat XI can no longer display Portfolios that were created using Flash technology. Your options are either to open the file using Acrobat (or Reader) DC, or to convert the Portfolio's to be non-Flash based. The latter can be done using an external tool, like this (paid-for) one I've created: https://www.try67.com/tool/convert-portfolio-pdf-to-normal-pdf