Participant

Question

TOC and Cross-reference links are not working in PDF converted using MS Word

63 replies
50370 views
Translate

On my system, TOC and Cross-reference links are working in MS Word. But, when the same document is converted to PDF, these links are not clickable. Suddenly, these links have stopped working in this week. The version of my Adobe Acrobat Pro DC is 21.007.20095.60881. I have tried all the solutions posted at https://community.adobe.com/t5/acrobat-discussions/hyperlinks-from-ms-word-not-working-in-pdf/m-p/8797422#M35141 and even tried generating the PDF by reinstalling Acrobat Pro DC, but this issue is not resolved yet.

I would appreciate if someone can provide some insight into this matter.

Edit and convert PDFs

This topic is closed to new replies. Start a new post to keep the conversation going.

Show previous replies

M

Manel C.C.

Participant

Here we are having the same problem with all computers it did start recently, we have made it in the past.

The workaround that did work for me is to upload the word document to word online and there save it to PDF.

I don't know if the bug is office related or adobe related.

Adobe reader version 2021.007.20099

Microsoft® Word 2016 MSO (versão 2109 Build 16. 0. 14430. 20292) 64-bit

Translate

D

default4pfa0lhzzg1t

Participant

Happened to me twice both times they have had to give me a new profile and reimage my computer!!!!!!!! The work around does not work, I have tried everything and it's good to know it's not something that I am doing. This needs to be fixed right away. Clients get angry when they can't get their documents.

Translate

D

defaultejam6eej9w3n

Participant

Our company has the same problem. Reinstalled all software on a PC and now the TOC and cross-reference links do not reproduce when making Word. Down grading Office version is not an option. Don't have a high volume of work so will use Adobe cloud for Acrobat psf production in the interim.

Please confirm when this issue is resolved.

Thanks,

Charles.

Translate

T

Tanvi Rastogi

Adobe Employee

Thanks for your patience. We have investigated this issue and found that this has broken with a recent Office update and would require a fix from Microsoft.

This has also been raised on Microsoft fourms in several threads and acknowledged and it seems they are investigating this issue. Please follow these threads for updates.

https://answers.microsoft.com/en-us/msoffice/forum/all/cross-references-and-toc-in-word-do-not-work-when/712d50ee-e8dc-4266-9810-bb2d20dcc2c3

https://answers.microsoft.com/en-us/msoffice/forum/all/when-i-export-a-word-to-pdf-the-table-of-contents/66421104-a501-4b1c-851e-86cd25744e4c

https://answers.microsoft.com/en-us/msoffice/forum/all/exporting-hyperlinks-to-pdf-from-word/4b792dc6-b045-46f2-88c4-9d94125fbeb8

https://answers.microsoft.com/en-us/msoffice/forum/all/cross-reference-links-eg-table-of-content-table-of/181567c4-6cfe-4749-923e-452c75ba0c5f

As a workaround, please revert to older version of Office to make links work.

Thanks

Tanvi

Translate

T

Tanvi Rastogi

Adobe Employee

Thanks for reporting the issue of links not working. We can reproduce this issue with latest Office 365 version 2109 but not with Office 365 version 2108.

We are investigating it on priority and will try to resolve this at the earliest.

Meanwhile, as a workaround, please downgrade your Office version to 2108 for reverting to correct behavior.

Thanks

Tanvi

Translate

J

Jason Woodford

Participant

Unfortunately, that may not necessarily work. We're experiencing this same issue here at my office.

Adobe version: 21.007.20095.61881

MS Word version: 2108 Build 14326.20404

We started noticing this last Friday. Here's another wrinkle into this...we have a Word template we use for some of our document types and, when opening the template and saving as PDF, the TOC links work. Minor changes to the existing document still update on the TOC and links work when saved as PDF. Any major changes to the template such as adding/removing sections, changing text, adding information/images (all of which are required for our usage) cause the TOC links to break ONLY IN A PDF. They still remain functional in Word the entire time.

Translate

T

Tanvi Rastogi

Adobe Employee

Hi

Can you please share a sample Word file where this behavior is reproducible with Office version 2108 as well?

Thanks

Tanvi

Translate

D

defaulthnxc0epq1w2o

Participant

Have had the same issue since last week and can't seem to get through to the support chat to troubleshoot either. This is causing major issues for my team. Here's hoping this issues gets some traction soon!

Translate

Bevi Chagnon - PubCom.com

Legend

@defaulthnxc0epq1w2o @sid5E76 @Keith_dk

Can give more details about what you mean when "these links are not clickable."

I've made PDFs from my Word documents and the cross refs and TOC hyperlinks are clickable and working as expected.

Did you update to the quick-fix patch released in early October? It corrected a couple of bugs in the Sept 14th release.

Current version of Acrobat is 21.007.095 and PDF Library 21.7.123 (which you can see in the PDF's File/Properties/ PDF Producer).

Translate

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

K

Keith_dk

Known Participant

Hi Bevi,

My system currently uses:

- Adobe Acrobat Pro DC version 2021.007.20095
- PDF Producer: Adobe PDF Library 21.7.127

And when I say the TOC links are not working, I mean that the TOC created in Word, which normally provides hyperlinks to the relevant sections/pages in the PDF output, no longer provides / includes these hyperlinks. They appear as flat text.

Translate

K

Keith_dk

Known Participant

I have the same problem - and yes it started this week too.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.