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MW Metals - JS
Participant
March 29, 2022
Answered

Toolbar icons missing

  • March 29, 2022
  • 3 replies
  • 8402 views

The icons (i.e. Print, Save) on the toolbar will not appear.  Also, when I right-click on the toolbar to select "Show File Tools" the arrow on the right is missing.  However, if I click on Show File Tools a secondary list does appear but nothing happens when I select one.

 

 

This topic has been closed for replies.
Correct answer

I had a similar issue after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

 

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale.

 

Resetting these to default Acrobat entries allowed all the missing hidden invisible tool icons to reappear everywhere.

 

I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

3 replies

A
Anonymous
Correct answer
March 22, 2024

I had a similar issue after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

 

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale.

 

Resetting these to default Acrobat entries allowed all the missing hidden invisible tool icons to reappear everywhere.

 

I hope this relatively easy, but frustrating without any similar Acrobat Forum solutions, may help other users.

MyDearWatson
MyDearWatson
Participant
March 31, 2022

I'm having this same problem. 

 

I've tried uninstalling and reinstalling, but it made no difference. I check for updates daily, but there aren't any. I've spent more time trying to solve the mystery than I care to admit.

 

I'm using Acrobat Pro DC; Version: 22.1.20085.0. I attached a screenshot of what the toolbars look like from any tab/view.

 

 

AkanchhaS8194121
AkanchhaS8194121
Legend
April 1, 2022

Hi All,

We are sorry for the trouble caused. 

This issue has already been reported to our engineering team for further investigation. Our team is looking into this on priority.

As soon as we'll hear some updates from them, will keep you posted. 

 

We appreciate your patience.

 

Thanks,

Akanchha 

C
Chris27634042sh9j
Participant
December 19, 2022

Any update on this? This exact issue is happening to me. Have tried re-installing, acroclean, etc, no change....

AkanchhaS8194121
AkanchhaS8194121
Legend
March 30, 2022

Hi,

Thanks for reporting this to us.

Would you mind sharing the exact version of the Adobe application you are working with?

If possible, please share the screenshot of the application behavior you have described above. 

 

In Addition to that,

Install the latest update of Acrobat/Reader once, and see if that makes a difference:

Open Acrobat>help>check for update

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

 

Thanks,

Akanchha 

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