Tools Disappeared from All Tools Panel

[Hannah260742089dhn]

I am using the most up to date version of Adobe Acrobat Pro and all of the tools have disappeared from the 'All tools' side panel, I am left with 'AI Assistant' & 'Generative summary'. I can't seem to find a way of even getting to all tools from inside a document let alone of being able to add them back to the side panel. If anyone is having a similar problem or knows of a solution please help!

[S. S]

Hi @Hannah260742089dhn,

Hope you are doing well. Sorry for the trouble with using Acrobat.

Do you see this after any change to the application? Please try resetting the application preferences and check if it helps: https://adobe.ly/4pJCeIT

Are you using an IT-managed machine? If yes, you might want to contact your IT admin to check if the tools have been disabled from the backend.

If not, you can try repairing the application's installation (WIndows only). To do so, go to Menu > Help > Repair Installation.

Also, try switching to the old UI and check if it works for you:

For Windows: Go to Menu > Help > Disable New Acrobat > Restart.

For Mac: Go to Menu > View > Disabled New Acrobat > Restart.

Let us know if this helps.

Regards,
Souvik.

[Vinod Dobhal]

Hi, 

Could you please share the Acrobat diagnostic logs with us? Below is the process to get the logs:

1. Open Acrobat and select Help > Troubleshoot Acrobat. (If you are not seeing the option, you can go ahead and download it from https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html )
2. Select Yes to launch the Acrobat Diagnostics tool.
3. Select Start Diagnostics.
4. Launch Acrobat and perform the workflow (i.e. open tools pane) that then select Stop Diagnostics.
5. Fill in the information in the required fields and select Share logs.
6. Copy the id and share it with us.

[Hannah260742089dhn]

The troubleshoot acrobat isnt under the help menu and the other option to get to it on the link you sent, the enable troubleshooting option, isnt there on the general tab when accessed through preferences either. Are there any other option to be able to access the logs?

[cristina_4362]

I am having the same issue! All of my tools disappeared from my All Tools panel. I tried repairing the installation and nothing happened. 

[Vinod Dobhal]

@Hannah260742089dhn, @cristina_4362 - Could you please share the Acrobat diagnostic logs as per the above steps so that we can investigate the issue at our end. 

Thanks,

Vinod

[JR Boulay]

See my answer in this topic: https://community.adobe.com/t5/acrobat-discussions/all-tools-feature-not-populating-with-any-real-to...