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Wirawit296371487b2l
New Participant
May 11, 2023
Question

Tools icon are missing and shows Internal error

  • May 11, 2023
  • 1 reply
  • 657 views

My Actobat Pro DC have issue to Display all icon inside the application.

 

And if click on any menu bar, the app will showing internall error.

 

I try to update app to latest version and re-install.

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 12, 2023

Hi Wirawit296371487b2l,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try once installing the application using the steps mentioned below:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that makes any difference.

 

If the issue persists, share the Acrobat and OS version numbers.

Collect and share the logs with the help of the steps suggested on the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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