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Tools icon are missing and shows Internal error

New Here ,
May 11, 2023 May 11, 2023

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My Actobat Pro DC have issue to Display all icon inside the application.

 

And if click on any menu bar, the app will showing internall error.

 

I try to update app to latest version and re-install.

Acrobat_Screenshot 2023-05-11 183933.jpgexpand imageAcrobat_Screenshot 2023-05-11 184114.jpgexpand image

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Crash or freeze , General troubleshooting

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Hi Wirawit296371487b2l,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try once installing the application using the steps mentioned below:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that makes any difference.

 

If the issue persists, share the Acrobat and OS version numbers.

Collect and share the logs with the help of the steps suggested on the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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