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jamesn91509261
Participant
March 19, 2017
Answered

transfer problem with acrobat pro to a new MacBook pro

  • March 19, 2017
  • 1 reply
  • 496 views

I can't get acrobat pro transferred to my new MacBook pro.  when i sign in, it asks me to buy it or sign up for a 30 day free trial.  help!

This topic has been closed for replies.
Correct answer John T Smith

Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

The ONLY way to put Adobe programs on a computer is to do a fresh install

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Download & Install instructions https://forums.adobe.com/thread/2003339

-kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help

-you will need to enter your original serial number during install for non-Cloud programs

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 19, 2017

Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

The ONLY way to put Adobe programs on a computer is to do a fresh install

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

Download & Install instructions https://forums.adobe.com/thread/2003339

-kglad links in reply #1 here https://forums.adobe.com/thread/2260248 will help

-you will need to enter your original serial number during install for non-Cloud programs