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Participating Frequently
November 20, 2019
Question

Transferring Adobe Acrobat DC from older computer to new computer

  • November 20, 2019
  • 1 reply
  • 3279 views

I bought Adobe Acrobat DC with a Dell computer in 2015 and the license is on the Adobe site.  I just bought a new computer and want to transfer the license. I de-activated Adobe Acrobat on the old computer by signing out of Adobe, but can find no help on the Adobe site that enables me to transfer the license for Adobe Acrobat DC (not the Pro version) to the new computer. There is much guidance on how to manage subscriptions, or how to start free trials, but I can find nothing guiding me on transferring a purchased version of Adobe Acrobat DC, with a valid license, (that I realize can only be used on one computer) to the new computer.  I would really welcome help on solving this problem.

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1 reply

Legend
November 21, 2019

Since you signed out on the old computer, you simply need to install the software on the new computer then sign in to activate it.

davidm6Author
Participating Frequently
November 21, 2019

Dave, I appreciate the guidance, and I'm all set. Thanks again.

davidm6Author
Participating Frequently
November 22, 2019

This is becoming a nightmare.  I got my valid copy of Adobe Acrobat DC, bought in 2017 with a Dell computer, installed yesterday on my new computer with Dell's tech support, with Dell contacting Adobe directly and taking over my computer.  It was working fine. Today Adobe told me that an update was available, and I always download recommended updates.  Now Adobe tells me that it is a 7 day free trial. I did find the page telling me to download Adobe Acrobat DC Classic 2015, followed all the instructions myself just now, and I get messages that I cannot install the software or the license is invalid. I now realize that I should not install any updates, but can someone please advise me on how I can get this installed so it is my purchased personal version and not a 7 day trial?