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lindae57689402
Participant
May 3, 2017
Answered

Trouble printing mixed legal/letter size paper doc on a Mac

  • May 3, 2017
  • 3 replies
  • 12659 views

I have a new MacBook Air and a new Brother HL-L5200/dtw printer. I am a notary and print loan signing packages that include both legal and letter size pages. When I use my old PC, I select "Choose paper size by PDF page size" and everything prints fine.  However, when using my Mac, all the pages print on both sides of the paper and either prints everything on legal or letter.  I have deleted and downloaded the driver twice and Brother tells me that it is an Adobe problem. Also tried this file on my daughter's Mac and had the same issues.  I have Mac Sierra Ver 10.12.4.  HELP!

    Correct answer swapnilsrivastava
     

    Hi There,

     

    Thanks for reporting the issue here.

    We tried the exact same workflow at our end with MacBook, Brother Printer (PCL Driver), & Adobe Acrobat DC (latest) but the issue was not reproducible at our end. 

    We tried a file with different page size(s) and selected "Choose paper source by PDF page size" from the Print Menu; and observed the differnce in page size on physical print outs.

    Attached File : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f3e1f76d-7a13-402b-8cf7-1e3b21f91616 

     

    Please do let us know, if anything is requried from our end.

     

    Regards,
    Swapnil Srivastava

    3 replies

    N
    Nieda3650926928zz
    Participant
    April 3, 2024

    I have the exact same problem.  So what's the solution?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 10, 2024

    Hi there

     

    Hope youa re doing well and thanks for reaching out.

     

    Have you tried the steps provided in the correct answer? Please give them a try and see if that works.

     

    Also share the version of the OS and Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/49zrTWt

     

    Let us know how it goes.

     

    ~Amal

    R
    rick38947146xri4
    Participant
    August 1, 2024

    As I was looking for solutions for similar issue because...it's still very much an issue. I'm trying to wrap my head around your reply in **Apr 2024:

     

    "Also try to repair the installation from the help menu (Win Only) and see if that works"

     

    to an issue **from 2017 regarding printing from a MAC

     

    As I was looking for solutions

    swapnilsrivastava
    Community Manager
    swapnilsrivastavaCommunity ManagerCorrect answer
    Community Manager
    July 9, 2020
     

    Hi There,

     

    Thanks for reporting the issue here.

    We tried the exact same workflow at our end with MacBook, Brother Printer (PCL Driver), & Adobe Acrobat DC (latest) but the issue was not reproducible at our end. 

    We tried a file with different page size(s) and selected "Choose paper source by PDF page size" from the Print Menu; and observed the differnce in page size on physical print outs.

    Attached File : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f3e1f76d-7a13-402b-8cf7-1e3b21f91616 

     

    Please do let us know, if anything is requried from our end.

     

    Regards,
    Swapnil Srivastava

    besposito
    besposito
    Participating Frequently
    August 13, 2020

    You are not able to recreate the issue because your test file has only two pages. Create a 100+ page test file with mixed letter and legal and you will be able to replicate the issue.

     

     

    When I print a large (100+) PDF file with mixed legal and letter it initially works for the first 10 or 20 pages but eventually the pages get cut off with legal pages being printed half way down the page and/or cut off. It is as though the data being sent to the printer eventually becomes "corrupted" so that it is unable to print correctly.

     

    The only solution I have found is to run Windows on my Macbook Pro using VMWAre Fusion and printing from Windows to my printer. Doing this it works fine.

     

    I would suggest creating a large test file and then try to replicate the issue. If you do you will see what everyone else is experiencing.

     

      besposito
      besposito
      Participating Frequently
      August 13, 2020

      Brother support got back with me immediately. They confirmed the issue is with Adobe Reader on a Mac as the issue also occurs with other brands of printers.

       

      The provided a workaround that appears to work:

       

      WORKAROUND: Rotate the view of all of the pages by 180°, so it looks upside down on the screen.
      Then print the document as usual, and all the pages should print completely. You cant do the rotate with the free version of Adobe Reader BUT you can open the PDF using Apple Preview, rotate the pages, save it and then re-open it in Adobe Reader for printing. This worked for me.

       

      It would still be nice if Adobe could confirm the issue (using a larger test file than 2 pages) and fix the problem. I have attached a 21 page test.pdf using the same pages from the two page test file Adobe originally used. I am able to replicate the issue using this file everytime.

        A
        andersenmobilenotary
        Participating Frequently
        July 9, 2020

        Did you ever figure this out? I see no Adobe help for Mac/Brother users. Lots of questions though but no answers and it seems it has gone on for years. 

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