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Trouble printing mixed legal/letter size paper doc on a Mac

Forum|Forum|8 years ago
May 3, 2017
3 replies
12659 views

I have a new MacBook Air and a new Brother HL-L5200/dtw printer. I am a notary and print loan signing packages that include both legal and letter size pages. When I use my old PC, I select "Choose paper size by PDF page size" and everything prints fine. However, when using my Mac, all the pages print on both sides of the paper and either prints everything on legal or letter. I have deleted and downloaded the driver twice and Brother tells me that it is an Adobe problem. Also tried this file on my daughter's Mac and had the same issues. I have Mac Sierra Ver 10.12.4. HELP!

Print and prepress

Correct answer swapnilsrivastava

Hi There,

Thanks for reporting the issue here.

We tried the exact same workflow at our end with MacBook, Brother Printer (PCL Driver), & Adobe Acrobat DC (latest) but the issue was not reproducible at our end.

We tried a file with different page size(s) and selected "Choose paper source by PDF page size" from the Print Menu; and observed the differnce in page size on physical print outs.

Attached File : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f3e1f76d-7a13-402b-8cf7-1e3b21f91616

Please do let us know, if anything is requried from our end.

Regards,
Swapnil Srivastava

N

Nieda3650926928zz

Participant

I have the exact same problem. So what's the solution?

Amal.

Community Manager

Hi there

Hope youa re doing well and thanks for reaching out.

Have you tried the steps provided in the correct answer? Please give them a try and see if that works.

Also share the version of the OS and Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/49zrTWt

Let us know how it goes.

~Amal

R

rick38947146xri4

Participant

As I was looking for solutions for similar issue because...it's still very much an issue. I'm trying to wrap my head around your reply in **Apr 2024:

"Also try to repair the installation from the help menu (Win Only) and see if that works"

to an issue **from 2017 regarding printing from a MAC

As I was looking for solutions

swapnilsrivastava

Correct answer

Community Manager

Hi There,

Thanks for reporting the issue here.

We tried the exact same workflow at our end with MacBook, Brother Printer (PCL Driver), & Adobe Acrobat DC (latest) but the issue was not reproducible at our end.

We tried a file with different page size(s) and selected "Choose paper source by PDF page size" from the Print Menu; and observed the differnce in page size on physical print outs.

Attached File : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f3e1f76d-7a13-402b-8cf7-1e3b21f91616

Please do let us know, if anything is requried from our end.

Regards,
Swapnil Srivastava

besposito

Participating Frequently

Swapnil Srivastava - FIrst thanks for taking an interest in this issue and working to resolve it!

Have you tried replicating it using the test file I have attached here? It is the same as the one you provided accept with mine I created 21 mixed pages of the same legal and letter sizes. I have also attached a results file where I scanned back what the pages look like when I print the test file.

When I use the test file you provide that only has two pages it works fine everytime, but when I use my test file I can reproduce the error everytime.

Brother support provided a workaround of rotating all of the pages 180' so that they are upside down. When I do that wiht the 21 page test file it solves the problem.

Participant

Bespocito - Just noticed that there is an additional BR-Script3 driver right after the 2 we "should be" using, called "Brother HL-L6202DW BR-Script3." Given that there is no HL-L6202 model, I'm wondering if they just incremented the filename? I've tested and it works for only 2 pages. I didn't find your file example to test with and don't know how to make my own test doc w/o an acrobat license.

To save everyone else time/paper, the other driver settings fail completely. ("Generic PCL Printer," "Brother HL-L6200DW series CUPS," nor the default setting of "Airprint")

For those illiterate to troubleshooting Mac printer drivers (NEVER thought I'd have to do that again since MacOS Tiger), the only way I've figured out how to change the driver is simply by deleting your printer and readding. The driver can then be selected when choosing the print and modifying the last field below called "Use:" and click "Select Software." You'll then see every driver that locally exists on your mac. Make sure you've grabbed the latest drivers from Brother's website.

Even with downloading the script 3, it cuts off pages or starts in the middle of the page. When using full size vs fit ot shrink to fit.

A

andersenmobilenotary

Participating Frequently

Did you ever figure this out? I see no Adobe help for Mac/Brother users. Lots of questions though but no answers and it seems it has gone on for years.

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