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lindae57689402
Participant
May 3, 2017
Answered

Trouble printing mixed legal/letter size paper doc on a Mac

  • May 3, 2017
  • 3 replies
  • 12633 views

I have a new MacBook Air and a new Brother HL-L5200/dtw printer. I am a notary and print loan signing packages that include both legal and letter size pages. When I use my old PC, I select "Choose paper size by PDF page size" and everything prints fine.  However, when using my Mac, all the pages print on both sides of the paper and either prints everything on legal or letter.  I have deleted and downloaded the driver twice and Brother tells me that it is an Adobe problem. Also tried this file on my daughter's Mac and had the same issues.  I have Mac Sierra Ver 10.12.4.  HELP!

    Correct answer swapnilsrivastava
     

    Hi There,

     

    Thanks for reporting the issue here.

    We tried the exact same workflow at our end with MacBook, Brother Printer (PCL Driver), & Adobe Acrobat DC (latest) but the issue was not reproducible at our end. 

    We tried a file with different page size(s) and selected "Choose paper source by PDF page size" from the Print Menu; and observed the differnce in page size on physical print outs.

    Attached File : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f3e1f76d-7a13-402b-8cf7-1e3b21f91616 

     

    Please do let us know, if anything is requried from our end.

     

    Regards,
    Swapnil Srivastava

    3 replies

    N
    Nieda3650926928zz
    Participant
    April 3, 2024

    I have the exact same problem.  So what's the solution?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 10, 2024

    Hi there

     

    Hope youa re doing well and thanks for reaching out.

     

    Have you tried the steps provided in the correct answer? Please give them a try and see if that works.

     

    Also share the version of the OS and Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/49zrTWt

     

    Let us know how it goes.

     

    ~Amal

    R
    rick38947146xri4
    Participant
    August 1, 2024

    As I was looking for solutions for similar issue because...it's still very much an issue. I'm trying to wrap my head around your reply in **Apr 2024:

     

    "Also try to repair the installation from the help menu (Win Only) and see if that works"

     

    to an issue **from 2017 regarding printing from a MAC

     

    As I was looking for solutions

    swapnilsrivastava
    Community Manager
    swapnilsrivastavaCommunity ManagerCorrect answer
    Community Manager
    July 9, 2020
     

    Hi There,

     

    Thanks for reporting the issue here.

    We tried the exact same workflow at our end with MacBook, Brother Printer (PCL Driver), & Adobe Acrobat DC (latest) but the issue was not reproducible at our end. 

    We tried a file with different page size(s) and selected "Choose paper source by PDF page size" from the Print Menu; and observed the differnce in page size on physical print outs.

    Attached File : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f3e1f76d-7a13-402b-8cf7-1e3b21f91616 

     

    Please do let us know, if anything is requried from our end.

     

    Regards,
    Swapnil Srivastava

    A
    andersenmobilenotary
    Participating Frequently
    July 9, 2020

    Sadly I did more investigating online and in this adobe community forum and found many with the same issue and no answers. And this issue has been around going back to 2016 apparently. I plugged in an old Windows 7 computer and magically it all works. I am being very sarcastic. I found this FIX by reading hundreds of people with the same issue. I would suggest clearly advertising that Adobes DOES NOT work with MAC and Brother printers. Period!

      A
      andersenmobilenotary
      Participating Frequently
      July 9, 2020

      And let me add. I need to use the choose paper source option because I am printing letter and legal sizes from the same PDF just like all the other people that have reported the same exact problem. Adobe does nor have a fix for 4 years. So unless something has drastically changed and Adobe is able to suddenly have a fix that should have been done already due to the customer complaints then I will be using a different PDF opener with my MAC. I have wasted an entire day trying to figure this out.

        A
        andersenmobilenotary
        Participating Frequently
        July 9, 2020

        Did you ever figure this out? I see no Adobe help for Mac/Brother users. Lots of questions though but no answers and it seems it has gone on for years. 

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