Participant

Answered

turn off cloud storage

Forum|Forum|8 years ago
February 2, 2018
7 replies
78574 views

For Adobe Acrobat DC, single license version, is it possible to completely turn off cloud storage? This includes completely turning off even temporary storage of my own files on the cloud?

I read an online document (from a non-Adobe website),

Acrobat DC Disclaimer for Government Customers

that pertained to government customers (which I am not). This Disclaimer referred to a "Customization Wizard" which could be used to disable particular services, or all services. Is such a setup "wizard" available to subscribers of the single license version of Adobe Acrobat DC?

This Disclaimer also said an option was to purchase Adobe Acrobat DC Pro and then install the prior version (Acrobat Version 11). Is this option available for single license users?

Correct answer AnandSri

Hello Rengr,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to disable the Cloud storage services in Acrobat, Is that correct?

You can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat and freeware Adobe Reader. Please refer to the following KB article to disable the online services Online features — Acrobat Customization Wizard DC for Windows

You can also refer to Disable online services/features in Acrobat Reader DC?

To know more about Adobe Customization Wizard, please refer to Welcome to the Wizard — Acrobat Customization Wizard DC for Windows

The record shows that you are not subscribed to any Acrobat subscription/license with your current Adobe ID, for plan and pricing, you can refer to Plans and pricing | Adobe Acrobat DC

Feel free to update this discussion for any further assistance.

Regards,Anand Sri.

C

Charlie30404043rxai

Participant

I HAVE THE FIX

Go to your outlook, go to file, options, then add-ins you will see a box that says "Go..." click on GO and uncheck the adobe Cloud on Outlook option. That will do the trick

thorn-neverwake

Participating Frequently

Wow. Thank you.

Infuriating that Adobe throws add-ons into software they don't make, and I didn't ask them to modify.

Bevi Chagnon - PubCom.com

Legend

A very late reply from me, but nonetheless:

Yes, when you install Adobe Acrobat (standard and pro versions), it installs their PDF Maker plug-in into MS Office 365 apps and Lotus Notes. At some point way long ago, this was agreed to by Microsoft, Lotus, and Adobe because way back then, this was the ONLY way to export a PDF from these apps. Microsoft hadn't yet developed their own PDF export utility.

But today we have choices and I agree, users should be 1) warned that Acrobat is about to install PDF Maker in these programs, and 2) allow the user to NOT install them. Of course, you'll then have to find another way to export PDFs using another vendor's plug-in or Microsoft's, but it is your choice nonetheless.

For me, the most annoying thing is that the pop-up to Save to Document Cloud is now installed with the PDF Maker export utility.

I don't mind having PDF Maker because it gives me more options when I need to export a PDF.
It's the *&^%$#@! never-ending Document Cloud pop-up that now comes with PDF Maker that's a royal PITA. It needs to be removed.

By @Bevi Chagnon - PubCom.com

1000% Agreed. It is infuriating that Adobe (and others) are basically cramming their "use our cloud storage" features down the users' throats. Cloud storage is a fine thing - it's also a thing I wish to NEVER use, unless I literally drag a file into a cloud storage folder.

I can't begin to calculate how much time I've spent with Adobe software, Microsoft, Google, etc turning off all these 'convenience' features, only to have to turn them all off again every time the application updates.

This issue (requirement to store our files in a manufacturer's cloud) is being investigated by the FTC (US federal government). Please file a claim about your experience at https://reportfraud.ftc.gov/#/

Be specific about the manufacturer (Microsoft, Adobe, etc.), the software program (Word, Acrobat, Creative Suite programs), and how cloud storage is set by default, difficult to stop, and keeps getting reset to use the cloud without notice to you.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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Wrina22030229jnhm

Participant

Hard to trust any company or corporaton, you nor they deserve trust. I want to turn cloud storage off, and I should not have to go to each application. How do I do this?

S

Sahajah

Participating Frequently

Such an annoying and useless fuinction. Adobe pretending they know anything about how real people use Acrobat? Clearly they have no clue. Worst thing is you can not even control it without editing the regisirty; who thought that up?

[Edited by Moderator to remove offensive language violating Forum TOS]

jamess87252063

Participant

Adobe is about as coporate and incompetant as you can get. They care not for their customers.

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Dave Cho

Participant

Adobe is a very bad software company. I don't want to put my files on your cloud service, but Adobe doesn't have a good solution for us to turn it off. I don't want to use any Adobe products anymore!

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bullfinch3

Participant

i also don't want to use Adobe cloud.. I have enough other places to store files. Is there still no way to turn it off? Now regretting having subscribed to Adobe Acrobat Pro DC. Also do not see that app in my list of apps on the pc.. is it only online?

AnandSri

Correct answer

Community Manager

Hello Rengr,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to disable the Cloud storage services in Acrobat, Is that correct?

You can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat and freeware Adobe Reader. Please refer to the following KB article to disable the online services Online features — Acrobat Customization Wizard DC for Windows

You can also refer to Disable online services/features in Acrobat Reader DC?

To know more about Adobe Customization Wizard, please refer to Welcome to the Wizard — Acrobat Customization Wizard DC for Windows

The record shows that you are not subscribed to any Acrobat subscription/license with your current Adobe ID, for plan and pricing, you can refer to Plans and pricing | Adobe Acrobat DC

Feel free to update this discussion for any further assistance.

Regards,Anand Sri.

C

Cheerful_Dreamer5C05

Participant

Can I use the same tool to disable the Cloud Storage in Adobe Acrobat Pro DC version?

AnandSri

Community Manager

Hello Jespl,

We're sorry for the delayed response and inconvenience caused. Yes, you can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat Pro DC version.

Thanks,

Anand Sri.