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Els Ruiters
Participant
March 20, 2024
Question

Two Acrobat Pro questions concerning e-mail pdf file SEND BUTTON MISSING - SUBJECT IN MAIL MISSING

  • March 20, 2024
  • 2 replies
  • 3468 views

Hello all,

I'm using Adobe Acrobat Pro Versiosn 2024.001.20604 on a Mac.

I was up till now very content with the 'send button' in the previous versions of Acrobat Pro: Mail for Mac opened, the pdf was added as an attachment to a new e-mail and the subject automatically carried the name of the pdf. As I often send out drafts or corrected concepts, I was very happy I could just scan the subject for a specific mail.

In the latest version however, the e-mail icon is missing from the top bar. I can only find it under Share. Then it opens Mail for Mac with the pdf attached, but the subject rule is now blank. 

My questions: can I get just the mail-envelope-icon-thingy back in the topbar? And how do I get the subject to automatically use the name of the pdf? Is that still possible?

Thanks for helping out!

 

Els

    This topic has been closed for replies.

    2 replies

    T
    Tracy37065079hasu
    Participant
    April 29, 2024

    Glad to hear I am not the only one missing this, i as well use it every day and causes more distription to the work flow with more steps.

    J
    jgarrity01
    Participant
    May 1, 2024

    I use this function daily and would like to see it return ASAP.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      March 28, 2024

      Hi there 
       
      Hope you are doing well and sorry to hear that
       
      What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

       

      You may also download the patch manually form the link https://adobe.ly/4a8Wuv2
       
      You may also try to reset the Acrobat preferences as described here https://adobe.ly/4a8Wvz6

       

      If the subject is still missing from the email, please collect the Adobe CC logs https://adobe.ly/4a8WwDa and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
       
      Regards
      Amal

      E
      Els RuitersAuthor
      Participant
      April 2, 2024

      Hi Amal

      thanks for the reply. I had already stated my Acrobat Version and OS in the first line of my question. I downloaded the most recent patch: 2024.001.20643 (today is April 2nd '24)  but that didn't do anything. No subject line in the mail. Then I deleted the preferences: no luck and when I tried to send the welcome-mail to myself: nothing in the subject line. 

       

      I've used the Adobe LogCollector Tool and uploaded it as per instruction. 
      AdobeLogs_20240402_192059_557-mac-GS

      Hopefully this will shed some light on this problem.

      Thanks for helping out1

       

      Els Ruiters

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 15, 2024

      Hello,

       

      I am having the same issue as well.  I've gone through all the same steps as Els but the envelope icon is still missing.

       

      Thank you,

       

      Susan


      Hi there

       

      This issue is already highlighted to our engineering team, we will share the update as soon as we get any information.

       

      Thanks for understanding.

       

      ~Amal

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