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Participant
April 13, 2017
Question

Two Adobe Acrobat X Pro serial numbers. One is checked as "Tampered Software"

  • April 13, 2017
  • 2 replies
  • 11392 views

Hello. I'm not sure if this question is suitable for Security or for Instal.

In any case, this afternoon I received a popup saying that my computer contained non-genuine adobe software. I was a little confused because all of the software on my computer was bought legitimately. I clicked on the link for more info.

Indeed, the bought software passed the legitimacy test. The problem is with Adobe Acrobat X. There are two serial numbers. One 24-digit serial number that is treated as legitimate. Then the other is a 23-digit serial number and that is checked at "Tampered Software".

I remember a Techy telling me once that Adobe acrobat and Flash player have a history of having phony-updates. I wonder if I accidentally clicked on a fake update popup... Hopefully there's no malware on my Mac. I tried uninstalling Adobe Acrobat X Pro but the uninstaller file cannot be found.

What should I do? How do I remove the "Tampered Software" Adobe Acrobat? I have a Macbook Pro.

This topic has been closed for replies.

2 replies

Community Manager
April 14, 2017

Hi Viridare,

In addition to what Kglad has suggested.

Please wait for some time and check if you are getting this notification again.

You may visit this thread to know learn about this: https://blogs.adobe.com/conversations/2015/09/adobe-genuine.html

Also, you may check this FAQ related to it: Adobe Genuine software FAQ

If the notification pops up again. help us with the information below:

- Serial number.

- Operating system name and version.

- The actual version of the application installed.

Please provide this information via private message: How Do I Send Private Message

Will be waiting for your response.

-Tariq Dar.

kglad
Community Expert
Community Expert
April 13, 2017

trash your acrobat if there's no uninstaller.

reinstall and activate with your 24 digit serial number.