I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.
Then I did this: 1. Close Adobe Reader application 2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security 3. Rename the below files reader_fss_signature_initials into XXXreader_fss_signature_initials reader_fss_signature_initiali into XXXreader_fss_signature_initiali reader_fss_signature_initialk into XXXreader_fss_signature_initialk 4. Open Adobe Reader application, then the signature in the Fill & Sign Tool is back to default blank
The issue has been fixed and system will create a new files for reader_fss_signature_initials, reader_fss_signature_initiali, and reader_fss_signature_initialk.
I understand that you're having trouble with your Adobe Acrobat application, and I'm here to help you get it resolved. Thank you for reaching out with your concerns.
To address the problem, please follow these steps:
Remove the Application: Start by using the Acrobat Cleaner Tool, which can help ensure a clean uninstallation. You can download the tool from this link: Acrobat Cleaner Tool. Make sure to carefully follow the instructions provided on the Adobe website to uninstall Acrobat completely.
Reboot Your Computer: After using the Cleaner Tool, please restart your computer. This step is essential to ensure that any remaining traces of the previous installation are completely cleared.
Reinstall Acrobat: Once your computer has rebooted, you can proceed to reinstall Adobe Acrobat. You can download the latest version directly from Adobe's official website at this link: Adobe Acrobat DC Downloads. Be sure to select the appropriate version and follow the installation instructions provided.
I hope these steps help resolve the issues you're experiencing with Adobe Acrobat. If you encounter any difficulties or have further questions, please don't hesitate to reach out for assistance. We're here to support you through this process.
I think the easiest way of fixing it is - First press on the close (x) button next to the signature a few times (it would be still not gone that is the problem we have), then open task manager (ctrl+alt+delete), 'End Task' Adobe Acrobat. Now start Adobe Acrobat, the signature will be gone and 'Add signature' will be shown.
We are sorry for the trouble. As described, you are unable to delete a signature in the drop-down menu and add a new one.
Are you getting any error message when trying to delete an existing signature or initial? If yes, please share the screenshot of the error message for a better understanding.
Make sure you have the latest version of the application 19.21.20061 Go to Help > Check for Updates.
Please click on the 'Minus' sign in front of the signature or initial to delete the existing one and then click on the 'Plus' sign to add a new signature or initial
There are no error messages that come up. When I click on the gray minus sign, it does nothing. That is the problem. There is no plus sign to add a new signature or initial. Below is the version I have:
I sat down with my IT administrator and we tried both of these suggestions. However, they did not make a difference.
We did some more trouble shooting and ended up logging out of Adobe DC and there was a brief window where we could delete the signatures. Now, when I log back in I am able to add a signature and it saves it. Strange.
Thank you, *Beckie Page* [Personal Information Removed By Moderator]
Beckie can you please let me know how you fixed this? I'm having the same problem. I'm on a Mac and I did just get a new laptop/Catalina but can't recall if I've changed a signature since then. Amal - any suggestions besides above? It's really a big problem.
We are having the same problem as well. Using version 2020.006.20034 of Abobe Acrobat Pro DC. We first started noticing this issue a week or so ago. It is extremely annoying and we would like to fix it.
If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.
Please help, I also have same exact issue, whenever i click "-" its not responding and i cant change the signature. I've reinstall the Adobe Acrobat Pro Dc but still same issue.
If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.
We are sorry to hear that the issue still persists.
Have you tried creating a new user account with full admin rights or enabling the root account in Mac as described above?
If it still doesn't work, please collect the log files of the profile in which you are experiencing the issue and share the file with us for further investigation. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.
Was having same issue! HOWEVER, upon clicking the minus next to my signature (left click) and then immediately clicking RIGHT CLICK, I able to delete my signatures.
This is what worked for me. Just clicking really fast on it whole bunch of times finally opened it up. Not a good feature, this part of the product needs some work!!!!
Hi, next time when you add a new signature, uncheck the "save signature" box, then your signature will not be saved so you can add whatever and as many signatures as you want. Just remember not to save it. If the box currently occupied by signatures already and you cannot add new ones, please log out from the adobe account and sign in again, then they will be forgotten and then you can add new one again (don't save it).
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