Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

[bkpage7]

Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

[Title Edited By Moderator]

[jfk2302 · Accepted solution]

Dear all,

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4. Open Adobe Reader application, then the signature in the Fill & Sign Tool is back to default blank

The issue has been fixed and system will create a new files for reader_fss_signature_initials, reader_fss_signature_initiali, and reader_fss_signature_initialk.

You may keep XXX---- files for the backup.

Hope this can help you.

Cheers,

jfk

[Amal. · Accepted solution]

Hi @Lesley VAA 

I understand that you're having trouble with your Adobe Acrobat application, and I'm here to help you get it resolved. Thank you for reaching out with your concerns.

To address the problem, please follow these steps:

1. Remove the Application: Start by using the Acrobat Cleaner Tool, which can help ensure a clean uninstallation. You can download the tool from this link: Acrobat Cleaner Tool. Make sure to carefully follow the instructions provided on the Adobe website to uninstall Acrobat completely.

2. Reboot Your Computer: After using the Cleaner Tool, please restart your computer. This step is essential to ensure that any remaining traces of the previous installation are completely cleared.

3. Reinstall Acrobat: Once your computer has rebooted, you can proceed to reinstall Adobe Acrobat. You can download the latest version directly from Adobe's official website at this link: Adobe Acrobat DC Downloads. Be sure to select the appropriate version and follow the installation instructions provided.

I hope these steps help resolve the issues you're experiencing with Adobe Acrobat. If you encounter any difficulties or have further questions, please don't hesitate to reach out for assistance. We're here to support you through this process.

~Amal

[bkerr_74]

For everyone having this problem, I followed Becky's example and logged out then back in and it worked. 

[sevenmilligram]

Came back to this thread to give this the thumbs up.  Becky's example worked for me as well.

[jfk2302 · Accepted solution]

Dear all,

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4. Open Adobe Reader application, then the signature in the Fill & Sign Tool is back to default blank

The issue has been fixed and system will create a new files for reader_fss_signature_initials, reader_fss_signature_initiali, and reader_fss_signature_initialk.

You may keep XXX---- files for the backup.

Hope this can help you.

Cheers,

jfk

[Vkonfong]

This worked for me initially, but now I have to do this every time I need to switch signatures and I sign for several executives. Is there a permanent fix? I didn't have this problem until a few days ago.

[S.16B8]

Did you try justins65179093 method?  It was the easiest and most effective for me.

"There is a super easy way to change your signature which is bizzare that Adobe Support can't provide.

You need to go into your adobe account's preferences > Adobe Online Services > E-signing Settings

Click the link and choose personal preferences on the left hand bar, then choose "My Signatures"

From here you can either just clear the signatures, go back into Adobe and create your new signature or you can update them directly from the website." justins65179093  

[Vkonfong]

Thanks Justin,

I may have a different version (Acrobat 2020)? That option didn't come up for me in the Adobe Online Services menu. However, I did use the link to go online and I can remove and add signatures there, so I may just have to do it that way from now on. Very frustrating for someone who has to sign documents for multiple executives!

[EdithNM]

Thank you SO much! Your clear and succinct instructions fixed my issue.  Greatly appreciated.  Thank you, Justin, and all who reposted his advice.

[Dee5D31]

I had the same issue and I had to log out of Adobe and sign back in -- once I did that I was able to delete signatures and add new ones again. 

[jeffrym67581943]

Had the same issue.  Logging out and logging back in was the easiest fix for me, without having to edit the file names.  Adobe, by their responses, clearly cares little for listening, addressing, and actually fixing issues.  They act as if this is open source software and something we are not paying for.  I had an issue where Adobe Acrobat DC was crashing every few minutes and it took them 10 months to get an update to fix it.  

[lukef77623638]

Thank you jfk

... you're a genius it worked!!!!

[justins65179093]

There is a super easy way to change your signature which is bizzare that Adobe Support can't provide.

You need to go into your adobe account's preferences > Adobe Online Services > E-signing Settings

Click the link and choose personal preferences on the left hand bar, then choose "My Signatures"

From here you can either just clear the signatures, go back into Adobe and create your new signature or you can update them directly from the website.

[Tawanna5C81]

This is the money advice! Thanks justin6579093!

[nilzetef16301264]

100% great! Thank you Justin.

[S.16B8]

Thanks Justins,

This was by far the easiest solution!

SandyW

[operaflute]

No luck. My sigs are there on the website, but will not load in the software. I have gone from having one sig I need to change, to having no sigs, to not being able to even open the software without it crashing.

I'm buying a printer and a stamp. Much quicker, it seems!

[Michelle23665990sxje]

This worked for me! Thank you Justin!

[IUOE Local 302]

I have been receiving this glitch for over 6 months now. My only step to get rid of it is that I have to completely restart my computer if I have to ever switch between any of my agents' signatures. Sometimes it doesn't make me, and I have an easy time going back and forth with my on file signatures, and then just out of nowhere Adobe DC will not let me change the signature and I yet again have to restart my entire computer (which is a hassle as I run multiple other programs at all times so I have to shut everything down just for 1 task that should be very simple).

I've tried following the solutions that people have offered where logging out and then logging back in to apply a new signature, however that does not work for me. When I log out and then log back in, when I click "add signature +", Adobe DC then will completely freeze on me and not bring up the small window to select my signature from.

This whole thing has been made using Adobe DC a nightmare at times to use. Does anyone have any other solutions? My Adobe DC is up to date, I have uninstalled, re-installed, and restarted my computer too many times to try and get this to stop but to absolutely no avail. I'm using Windows 11 for my OS. 

[IUOE Local 302]

I just want to add that I have tried all the suggestions in this thread, including the latest one provided by justin6579093. It does not work for me, when I followed his steps and then re-opened Adobe DC, it still didn't have a saved signature and trying to click to choose one just continues to give me a blank, darkened screen where the pop up window should show up but it does not.

[David22295905186w]

Likewise.  I hope I can get the old signature back by renaiming the XXX* files... 😉
Doesn't fill users with confidence.  Reader is a fantastically useful application, but it can be clunky.

[David22295905186w]

Can't get the old signature back.....

[operaflute]

Yes, this! The constant "invisible" dialogue boxes whenver I try to do... anything.

[David22295905186w]

Just in case Adobe don't think there is a real problem here, there is a real problem here.

[operaflute]

Same issues. Logging out/back in removed my signatures and initials, but when I try to add a new one, I just get an invisible dialogue box. So now I have... NO SIGNATURE.  Thanks, Adobe.

[Amal.]

Hi there

Sorry to hear that . The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

Regards

Amal

[Amal.]

Hi there

Sorry to hear that . The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

Regards

Amal

[operaflute]

Thanks. I gave up and went the hard copy route.  (Experience has taught me that updates generally just trade one problem for another.)