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Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

 

invoice.JPG

 

[Title Edited By Moderator]

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Edit and convert PDFs, Security digital signatures and esignatures

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correct answers 1 Correct answer

New Here , Jun 09, 2020 Jun 09, 2020
Dear all, I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list. Then I did this: 1. Close Adobe Reader application 2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security 3. Rename the below files     reader_fss_signature_initials into XXXreader_fss_signature_initials     reader_fss_signature_initiali into XXXreader_fss_signature_initiali     reader_fss_signature_initialk into XXXreader_fss_signature_init...

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Thank you jfk

... you're a genius it worked!!!!

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New Here ,
Mar 10, 2021 Mar 10, 2021

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There is a super easy way to change your signature which is bizzare that Adobe Support can't provide.

You need to go into your adobe account's preferences > Adobe Online Services > E-signing Settings

Click the link and choose personal preferences on the left hand bar, then choose "My Signatures"

From here you can either just clear the signatures, go back into Adobe and create your new signature or you can update them directly from the website.

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New Here ,
May 26, 2021 May 26, 2021

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This is the money advice! Thanks justin6579093!

 

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Thanks Justins,

This was by far the easiest solution!

SandyW

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New Here ,
Dec 01, 2021 Dec 01, 2021

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I have been receiving this glitch for over 6 months now. My only step to get rid of it is that I have to completely restart my computer if I have to ever switch between any of my agents' signatures. Sometimes it doesn't make me, and I have an easy time going back and forth with my on file signatures, and then just out of nowhere Adobe DC will not let me change the signature and I yet again have to restart my entire computer (which is a hassle as I run multiple other programs at all times so I have to shut everything down just for 1 task that should be very simple).

 

I've tried following the solutions that people have offered where logging out and then logging back in to apply a new signature, however that does not work for me. When I log out and then log back in, when I click "add signature +", Adobe DC then will completely freeze on me and not bring up the small window to select my signature from.

 

This whole thing has been made using Adobe DC a nightmare at times to use. Does anyone have any other solutions? My Adobe DC is up to date, I have uninstalled, re-installed, and restarted my computer too many times to try and get this to stop but to absolutely no avail. I'm using Windows 11 for my OS. 

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New Here ,
Dec 01, 2021 Dec 01, 2021

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I just want to add that I have tried all the suggestions in this thread, including the latest one provided by justin6579093. It does not work for me, when I followed his steps and then re-opened Adobe DC, it still didn't have a saved signature and trying to click to choose one just continues to give me a blank, darkened screen where the pop up window should show up but it does not.

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