unable to combine pdf files locally

[melissahee]

I've had to redownload my creative cloud apps due to a new computer, but with the Acrobat Reader DC, I can no longer Combine Files locally. It's requiring that i go online, upload the docs, combine them there and then download them back. What am I doing wrong, and if this is the design, why would Adobe create extra work to accomplish a simple step?

[Bernd Alheit]

Acrobat Reader can't combine files.

 Install and use Adobe Acrobat.

[Dave__M]

You must use Acrobat Pro DC to do this sort of function.  Reader and Acrobat Pro have long looked very similar (intentionally), but it is easy to be in Reader, thinking you're using Acrobat.  Look at your Title Bar across the top of your document.  It should tell you the file name (if open) and the application name.

Be sure you are logged in to your Adobe account too.

My best,

Dave

[melissahee]

Thanks Dave. It is indeed Reader, but I know my old computer had Pro - is that not available on CC? I didn't see Pro when I searched.

[Dave__M]

I find it in the listing of all apps (see below):

Does your list look similar?

Dave

[Dave__M]

...and I see the word Pro is not on display!  Be sure to log in to your Adobe account so it can potentially confirm your subscription.  If the app knows you're 'official', it should enable all the goodies that Acrobat Pro offers.

Dave

[melissahee]

Thanks Dave! I'm still logged in to CC (double checked) and it still doesn't like me. is there a different way to log into the acrobat application?

[Dave__M]

In the upper right corner of Acrobat/Reader, click the thumbnail for your account.  I'd try to Log out from there, and then log in with your Creative Cloud credentials.

Let us know what happens - and good luck!

Dave

[melissahee]

Thanks. I am signed in, but just signed out and back in. It's still making me go online and upload docs to combine 😞