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4 replies

A
Andrey254528080631
Participant
July 30, 2022

Hello Adobe team.

 

I have tryed to use compress file in your cloud SaaS. First file I compressed without any problem, by second file - error.

I just uploaded file, choose compress, choose low rate and .. error

As I can see you have this error long time and nothing happens - so I will cancel my subscription because no reason to pay money for very old bug. We have a million tools who can do the same without any troubles. 

 

 

    T
    Tanveer2383048140f8
    Participant
    March 31, 2022

    I am having the exact issue. It is happening with the web version, and I tries all the links provided  in this thread and nothings working. Also I logged out and restarted the machine.

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 31, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the PDF file in question and a small video recording of the steps you are doing so that we can try to replicate the same at our end and check?

     

    Regards

    Amal

    U
    UMUT22516199y9vw
    Participant
    January 5, 2022

    I've had the same issue, tried logging out and back in, rebooting the pc etc but nothing worked.

    Could someone please help?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 6, 2022

      Hi there,

       

      We are sorry to hear that, Have you tried to compress the PDF using the link shared above?

       

      Let us know how it goes.

       

      Regards

      Amal

      S
      Sean236751057cam
      Participant
      March 21, 2022

      Hi again,

      The above link works if I logout of my adobe account and compress pdf's without signing in.

      However I do not understand why I cannot follow the same procedure when logged in to my adobe account. It is quite inconvenient having to log in and out constantly to compress pdfs, as I use my document cloud regularly.

      Could you please provide a solution? Thanks.


      Hi there,

       

      I'm also having this issue with no resolution.

      I've contacted support and spoke with Mrinal who sent me to this article and ended our chat pretty abruptly. 

      Would love to be able to use this function?

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      June 28, 2021

      Hi Arjuns

       

      Hope you are doing well and sorry for the trouble. As described, you are unable to compress the PDF files  and get the error message saying unable to process request.

       

      What is the workflow or steps you are doing to compress the PDF file? For more information about compressing the PDF file please check the help page - https://helpx.adobe.com/acrobat/how-to/compress-pdf.html

       

      Is this a behavior with a particular PDF file or with all the PDF files you try to compress? Please try with a different PDF file and check.

       

      What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and reboot the computer once.

       

      You may also try to compress the PDF online here - https://documentcloud.adobe.com/link/acrobat/compress-pdf and see if that works for you.

       

      Regards

      Amal

       

       

      I
      IllyaSwan
      Participant
      August 6, 2021

      @Amal. Having the same issue every time I simply open the compression web page (Adobe Acrobat Home).

      The issues with the web tools actually started for me with the "Combine Files" feature and the compression worked a while afterwards, but neither is working now.

       

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        August 6, 2021

        Hi there,

         

        Hope you are doing well and sorry to hear that. Please try to logout of the of the Document cloud portal and reboot the machine once and try to use combine the PDFs using the link  https://documentcloud.adobe.com/link/acrobat/combine-pdf and see if that helps.

         

        Regards

        Amal

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