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unable to compress pdf

New Here ,
Jun 26, 2021 Jun 26, 2021

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Cant compress files. It says unable to process request, contact customer support.

 

TOPICS
Create PDFs, Edit and convert PDFs, PDF forms

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Adobe Employee ,
Jun 27, 2021 Jun 27, 2021

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Hi Arjuns

 

Hope you are doing well and sorry for the trouble. As described, you are unable to compress the PDF files  and get the error message saying unable to process request.

 

What is the workflow or steps you are doing to compress the PDF file? For more information about compressing the PDF file please check the help page - https://helpx.adobe.com/acrobat/how-to/compress-pdf.html

 

Is this a behavior with a particular PDF file or with all the PDF files you try to compress? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and reboot the computer once.

 

You may also try to compress the PDF online here - https://documentcloud.adobe.com/link/acrobat/compress-pdf and see if that works for you.

 

Regards

Amal

 

 

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New Here ,
Aug 05, 2021 Aug 05, 2021

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@Amal. Having the same issue every time I simply open the compression web page (Adobe Acrobat Home).

The issues with the web tools actually started for me with the "Combine Files" feature and the compression worked a while afterwards, but neither is working now.

IllyaSwan_1-1628212788830.png

 

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Hi there,

 

Hope you are doing well and sorry to hear that. Please try to logout of the of the Document cloud portal and reboot the machine once and try to use combine the PDFs using the link  https://documentcloud.adobe.com/link/acrobat/combine-pdf and see if that helps.

 

Regards

Amal

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