Unable to connect to onedrive account

Question

Hi all,I have been trying to access my pdfs stored in my Onedrive account provided by my University via "add file storage" on the desktop app. However, after signing in to my school account and then clicking "Continue" when it prompts me "Are you trying to sign in to Adobe Acrobat" and allowing Chrome to open acrobat (as pictured below)the window that indicates "waiting" does not load, and I am unable to connect my onedrive to adobe.Any advice would beappreciated, thanks!PS as I am using a student account, I was previously prompted to request for permission from the school's IT services (as pictured below) before I arrived to the sign in page in the first picture, wondering if it would be related to the difficulty I am facing right now. Thanks in advance!

ls_rbls · Answer

Go to the Control Panel(if on Microsoft Windows) ==>> Credential Manager

There, you'll see two types credentials caches:

Windows Credentials
Web Credentials

Clear both of these credentials caches and see if that resolves the issue.

Note: Before you clear the cache, make sure that all of your programs are closed.

Also, if necessary, restart your computer after clearing the Credential Manager caches.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded