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J
J.Natasha34651862ckga
Participant
January 8, 2024
Question

unable to download a document

  • January 8, 2024
  • 4 replies
  • 699 views

Dear community,
I am having issues with downloading a document, please see the screenshot below.
Thanks and looking forward to receiving a resolution soonest, possible.

 

    This topic has been closed for replies.

    4 replies

    J
    J.Natasha34651862ckgaAuthor
    Participant
    January 16, 2024

    Dear community,
    Quick update – the document download issue has been resolved. Thanks to all who offered assistance. Your support made a real impact! Grateful !!!

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      January 8, 2024

      The document was downloaded correctly.

      This message says that you are not using real PDF reader software even though this PDF-XFA document requires Acrobat (Reader or Pro) to be able to view and use it.

      See: https://appligent.com/what-is-the-difference-between-acroforms-and-xfa/

       

       

      Acrobate du PDF, InDesigner et Photoshopographe
      try67
      Community Expert
      try67Community Expert
      Community Expert
      January 8, 2024

      Make sure you download the file directly, not use Save As PDF or anything like that, then open it using Adobe Acrobat or Reader.

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      January 8, 2024

      How does you download the document?

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