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roberth71
Known Participant
December 7, 2016
Answered

Unable to find "Adobe PDF" resource files

  • December 7, 2016
  • 3 replies
  • 146656 views

Recently I have noticed that Acrobat XI (11.0.18) cannot create a PDF form from an existing Word Document. This is something that was working previously but is now broken. I receive a popup that says "Unable to find "Adobe PDF" resource files. Do you want to run the installer in reparin mode? Is this something that has broken recently?

    This topic has been closed for replies.
    Correct answer DaveAtMacEwan2275033

    Hello DavidJWilson415

    Adding in Tariq's suggestion, the current subscription you have under your Adobe ID is in a Past due state i.e. there is a billing issue with the subscription. To check more details, refer to Renew or restart your Creative Cloud membership

    As you mentioned about the issue, please use the Adobe Acrobat cleaner tool to remove the Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Restart the machine and install the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

    If possible please uninstall the Office suite, and use the offline installer to install the office, you can use the URL Use the Office 2016 offline installer - Office Support

    You may also refer to Adobe Acrobat X context menu missing | 64-bit Windows 7

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.


    For the record, this is what worked to fix things for me. This resolved both my Right Click to Convert issue as well as the Unable to find resource files error.

    Manually install the PDF Printer

    • Click Start > Control Panel > Devices and Printers
    • Select Add a printer
    • Select Add a local printer
    • Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down.  Click Next
    • Click the Have Disk… button
    • Click the Browse…button
    • Navigate to C:\Program Files (x86)\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF
    • Select AdobePDF.inf from the list, click Open and then click the OK button
    • You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
    • Name your printer Adobe PDF
    • Follow the rest of the prompts and your PDF printer should now be installed correctly

      If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF\<OS version> folders.

    3 replies

    L
    larinr43306093
    Participant
    September 15, 2018

    You need to install VC10RT_x64 from the installation disk. D:\Adobe Acrobat XI\VC10RT_x64\vc_red.msi
    My OS Windows10x64

      J
      Josh1539
      Participating Frequently
      June 4, 2018

      I am having the same problem.  I just purchased a brand new Lenovo X1 with Windows 10, went out and paid $300 for Adobe software (which is a ripoff given that the computer itself was only around $2000), and now the Acrobat doesnt work.  Can someone please help me also?  The issue I have is that when I press "CREATE PDF" from Word I get:

      Unable to find "Adobe PDF" resource files.

      "Acrobat PDF Maker"

      You must have administrative priveleges to install these files.

      >> Note that Adobe spells "priveleges" incorrectly too

      Please let me know what to do, this is an important tool.. thanks.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      June 4, 2018

      Why is $300 a "rip off"? Some applications cost thousands (if not tens of thousands) of dollars, you know...

      What version of Word do you have? What version of Acrobat?

      J
      Josh1539
      Participating Frequently
      June 4, 2018

      I have Microsoft Home and Office Business 2016 and just acquired Adobe Acrobat 2017.  For $300 I do expect it to work when I install it, especially from a company that has sold this product for 20 years.  Thanks for the help...

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      December 13, 2016

      Hi Roberth71,

      This may happen if the updates may have messed up with the registry of the computer. And the application is unable to find the resource files.

      And the application is unable to find the resource files.

      Either you may reinstall the application or try repairing.

      To reinstall:

      1. Use Acrobat cleaner tool to uninstall the application: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

      2. Download the installer : Download Pro or Standard versions of Acrobat DC, XI, or X

      3. Restart the machine and try installing again.

      To repair:

      1. Launch Acrobat if you are able to. Help Menu> Repair installation. Most likely this won't work. Then,

      2. You may visit this path: C:\Program Files (x86)\Adobe\Acrobat XI\Setup Files  and check if the setup exists there?

      3. Either run Setup.exe or AcroPro.msi and follow the onscreen instructions. If the setup doesn't exist, follow reinstall process.

      -Tariq Dar.

        R
        roberth71Author
        Known Participant
        March 1, 2017

        Hi Tariq,

        Thank you for the reply but your suggestion doesn't work. When I log off of the Windows 7 system and log back in, I have to run a repair on my Acrobat XI each time but it works just fine on Windows 10. Acrobat XI update 19.

        Any other suggestions?

        T
        Community Manager
        Tariq AhmadCommunity Manager
        Community Manager
        March 1, 2017

        Hi Roberth71,

        Looking at your response. This seems a machine specific issue, not an application.

        Also, it seems some changes are getting reflected once you repair the app. And once you restart the machine those changes are reverted back to faulty ones. This may happen if your machine user profile resets by group policies or policies set by your IT on your machine.

        Have you tried to uninstalling the application using the Cleaner tool mentioned above? If not, try uninstalling the app, restart the machine and reinstall the app. Let us know if that helps.

        - Also, would like to know if this is your private machine or work machine?

        - If this is your work machine would like to know how is the user profile setup on the machine?

        -Tariq Dar

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