Unable to find "Adobe PDF" resource files

Report · Dec 07, 2016

Recently I have noticed that Acrobat XI (11.0.18) cannot create a PDF form from an existing Word Document. This is something that was working previously but is now broken. I receive a popup that says "Unable to find "Adobe PDF" resource files. Do you want to run the installer in reparin mode? Is this something that has broken recently?

Report · Dec 01, 2017

For the record, this is what worked to fix things for me. This resolved both my Right Click to Convert issue as well as the Unable to find resource files error.

Manually install the PDF Printer

Click Start > Control Panel > Devices and Printers
Select Add a printer
Select Add a local printer
Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down. Click Next
Click the Have Disk… button
Click the Browse…button
Navigate to C:\Program Files (x86)\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF
Select AdobePDF.inf from the list, click Open and then click the OK button
You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
Name your printer Adobe PDF
Follow the rest of the prompts and your PDF printer should now be installed correctly

If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF\<OS version> folders.

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Report · Jun 04, 2018

That works Christopher, thank you - so maybe the "PDF Button" doesnt work.

Report · Jun 04, 2018

Hi Josh,

I'm glad that worked for you. It would be "nice" if the File - "Save as Adobe PDF" option actually worked, but at least there's a workaround that accomplishes the same thing.

I'm wondering "how" this might get reported to Adobe support, so that they might fix this in a future update? If we can print to the Adobe PDF printer, then it seems that there's a "bug" with the option.

Can someone help me figure out how to report this? Thanks!

Report · Jun 04, 2018

I hope we can, i'm still not happy to be honest. The fact that the word "privelige" is mis-spelled in the error message gives me a sense of whats going on... . i'll keep at this.

Report · Jun 04, 2018

At least I'm seeing that it's not just me that's having this issue, so that's something.

When I go through the process to get the contact options, it returns BLANK, NOTHING, NADA. lol

Can you give me the contact details for tech support that you've got? Thanks!

Report · Jun 04, 2018

I hung on hold for an hour and gave up.

Report · Jun 04, 2018

I figured out why I wasn't seeing the contact options. Microsoft Edge. LOL Chrome works fine.

Report · Jun 08, 2018

Hi Josh (and anyone else),

I opened up a case with Adobe support via the chat mechanism after our last chat this past Monday, 4 Jun 2018. I had a support rep get on my system and try to get this working. The rep tried everything I was already through with no difference in the results. I generated logs for the rep and was told that they would get back to me. I received a call from the rep today and he got on my system again, ONLY to try what he already tried, which I thought was odd and explained that I needed some progress with a solution, instead of trying the same things over and over again, only to find the same results. He's supposed to get back to me again, but I'm not sure when I'll hear back.

So, back to square one, I realized something. When I got this laptop and activated Office with my key, it "apparently" activated the apps from the Microsoft Store, so I was using the store apps and NOT the Office 2016 apps from my Office 2016 DVD. I also noticed that the store apps are 32-bit, not 64-bit. I uninstalled the store apps and then installed Office 2016 x64 on my system and the Adobe plug-in now works just fine.

I don't know if this will apply to anyone else, but I thought I'd share what got it working for me. I'm going to email the rep at Adobe and have him cancel my support case, now that I've got it working. Thanks!

Report · Jun 08, 2018

I thought I would add that this included all the options in the Acrobat tab as well. They all now work! Thanks!

Report · Jun 11, 2018

SUCCESS AT LAST!

christopert6765222 you are the greatest!

Anyone having the PDFMaker cannot find resource files issue...This WORKS...at least it did for me.

Report · Jun 11, 2018

Hi susanl8457277,

I’m glad that I was able to help someone and am happy that worked for you.

It seems to have something to do with the Office 365 store application from Microsoft. Once I got rid of that and installed Office 2016 from my DVD, the Adobe plug-in started working fine.

I wish that Adobe support would be more in tune with this, but anyway that’s what this forum is for, so we can help each other.

Happy document creating!

Report · Jun 12, 2018

That's right!

Thanks Again!

Report · Jun 28, 2018

I can do this but it’s funky and the PowerPoint doesn’t format full screen. I spent over $300 on the pdf software and adobe really doesn’t even care that it doesn’t work.

Report · Sep 15, 2018

You need to install VC10RT_x64 from the installation disk. D:\Adobe Acrobat XI\VC10RT_x64\vc_red.msi
My OS Windows10x64