Unable to generate QR in Adobe Reader DC

[Avenir_Arabia]

Hi Team Adobe &  All member of Adobe Community,

Greetings of the day !

We have been using Adobe Livecycle Designer ES4 since last 1 and half years. We have developed  more then 50 dynamic pdf  forms for our prestigious banking client. Even, all pdf's was worked fine before 10th Aug 2019 in Adobe Reader DC and  it has been generating the QR properly.   

In past few days, I have facing problem while generating QR in dynamic pdf, these PDF's has been developed by the Adobe Livecycle Designer ES4 . But after 10th-Aug-2019,  we are unable to generate the QR on dynamic pdf to using the Adobe Reader DC.

So Team Adobe , please help us to get resolve this problem urgently.

Thanks to all.

Regards,

Debasis Kole

[BhavnaNegi]

Thank you for reporting the issue.

Please share with us sample PDF files , if possible - so that we can use to investigate further.

We appreciate your patience.

-Bhavna

[Avenir_Arabia]

Hi Bhavna, there is no option to share this PDF.... Can i have your email address, so that can able to share this pdf to you.

[BhavnaNegi]

You can share the file using dropbox/google drive. And paste the link here with public access.

[Avenir_Arabia]

Bhavna, Thank you for support. [Private information removed. Do NOT post your email address and contact info on the public forum!. -Mod.]

Thanks and regards,

Debasis Kole

[Avenir_Arabia]

Hi Bhavna, Please click on this link  to get the file.  File Link : WeTransfer

[try67]

Be aware you are posting this information to a public forum, not sending it by email to a specific person!
I've removed your contact information from your previous reply.

[Avenir_Arabia]

Ok !! Sure. But please help us to get the resolution on this issue.

[try67]

I can't do that. I will leave it up to the Adobe developers...

[try67]

As soon as I open your file this error message appears in the JS Console:

TypeError: instform is undefined

52:1

You should solve all errors before testing out the functionality of the file.

[Avenir_Arabia]

Hi Bhavna, I have already shared the pdf with you through wetransfer. Could you please share the status... Because it is in critical stage for our client.

-Debasis Kole

[BhavnaNegi]

avenir arabiaavenir arabia

Debasis,

Thank you for sharing your test file

We are working on the fix. Will keep you updated.

We're sorry for the trouble you had after the latest release.

Thank you for your patience.

-Bhavna

[Avenir_Arabia]

Hi Bhavna, Any update on this. If anything, let us know.

[Avenir_Arabia]

Hi Bhavna, We are expecting the status of this issue from you. Could you please share the status on this.

--Debasis Kole

[BhavnaNegi]

We are working on the fix. We will plan to release the updated Acrobat/Reader patch along with the fix later this week.

Will keep you updated.

-Bhavna

[Avenir_Arabia]

Bhavna, Lot of thanks for your help.

It is working fine after deployed this patch in my machine . But there is one more issue for multi users case .

We have more than 10L users. So it can’t be possible to fix this issue for all users individually. Let us know, if we have any other way(Programmatically in adobe xfa PDF) to fix this issue at once for our all client users !

Thanks.

--Debasis Kole