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Kyle360110358e5m
Participant
March 11, 2024
Question

Unable to insert photos from iPhone on windows adobe reader

  • March 11, 2024
  • 1 reply
  • 748 views

Regaurdless of if I use google drive or email myself a photo, I am unable to insert the photo into adobe Acrobat Reader regaurdless of if it is a jpg file. Gives error: Error importing image. Unsupported image format. 

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    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 12, 2024

    There are no problems with JPEG files, if they are JPEG files. 

    ABAMBO | Hard- and Software Engineer | Photographer
    K
    Kyle360110358e5mAuthor
    Participant
    March 12, 2024

    To be more specific, This issue arrises when using when trying to import a jpg image from an iphone into an image field in adobe reader. This issue is specific to adobe reader, and does not occur on standard. 

    K
    Kyle360110358e5mAuthor
    Participant
    March 12, 2024

    @Kyle360110358e5m, are these "live" photos from your iPhone? They're also called Harry Potter photos.

     

    If so, they are .HEIC photos, not JPGs. They produce a 1-second mini-movie rather than a single frame shot. Eventually they'll be accepted by more technologies, but for now you might need to open them in a program that can convert them to a standard JPG.

     

    FYI, when taking a shot on an iPhone, the little Live icon indicates whether it will take a HEIC or regular JPG.

     

    More info at:

    https://www.adobe.com/creativecloud/file-types/image/raster/heic-file.html

     

    https://helpx.adobe.com/photoshop/kb/ps-heic-codec.html


    No, specifically in a file type detector the ones that are failing are refered to JPEG image data (Lepton 2.x)

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