Unable to install Acrobat Enterprise updates

Question

Hello,

I am trying to install the Adobe Acrobat Enterprise updates, but I am unable to do so.

I am getting a dialog box with the message "The installation source for this product is not available. Verify that the source exists and that you can access it."

The last updates which I am able to install successfully is 22.002.20212 Planned update, Sep 09, 2022

I tried to install the updates even after adding all the attached certificates, even though I am not able to install.

Thank you.

KhadijaP · Answer

In Event log:The description for Event ID 1044 from source MsiInstaller cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event:D:\Adobe\Adobe April\AcroRdrDCUpd2300120143.msp(NULL)(NULL)(NULL)(NULL)(NULL)The message resource is present but the message was not found in the message table

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