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A
Anonymous
August 9, 2020
Question

Unable to install Acrobat Reader DC

  • August 9, 2020
  • 1 reply
  • 7528 views

The other day I did a "PC Refresh" which resulted in a number of apps being removed.  Now I'm trying to re-install Acrobat Reader and at the end of the installation, a message appears saying "Newer version already installed".  However, I'm unable to locate the program on my PC and unable to open any PDFs.

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    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    August 9, 2020

    Is this happening on a MS Wiondows 10 machine that was upgraded on top of an older version of  windows?

     

    Also, is this happening even after  you use the Acrobat and Reader Cleanup Tool to completely remove old traces of the software?

     

     

    A
    Anonymous
    August 9, 2020

    It's Windows 8.1.  And where would I find the Cleanup Tool, I'm not familiar with it.

    Thanks.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    August 9, 2020

    Here: https://labs.adobe.com/downloads/acrobatcleaner.html

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