Unable to Install Adobe Acrobat Pro DC

New Here ,
May 10, 2022 May 10, 2022

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Please see attached image. Did anyone elese have this problem when trying to download the software? I am clicking on the link that was emailed to me from Adobe and this keeps popping up. I click on OK and in the background you can see its saying "Acrobat DC is now installing" but it really isn't 😞  Suggestions would be greatly appreciated!

 

Btw, I have a MacBook Pro - Version 10.15.7 

TOPICS
General troubleshooting , How to , Install update and subscribe to Acrobat , Standards and accessibility

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi Teeyona

 

Hope you are doing well and sorry for the trouble.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the  computer once and reinstall the application  using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

Regards

Amal

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