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Bilko01
Participant
March 6, 2017
Answered

Unable to Install Reader DC Error Newer Version Installed

  • March 6, 2017
  • 2 replies
  • 8763 views

I can Download Adobe Acrobat Reader DC and at 50% it starts to Install

Install fails with message "Newer Version already Installed" I was having problems with the existing version as it was asking for a key and that I did not have privilege.

I uninstalled the program from the control panel and I suspect there may be some remnants still about.

Could this be the case and if so how do I get rid of them.

I know I should have uninstalled it from the start menu.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi bilko01,

Please try to run Adobe Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.

After the restart, install the application from here: Adobe - Adobe Acrobat Reader DC Distribution

Let us know if the issue still persists.

Regards,

Meenakshi

2 replies

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BobSmith2
Participant
October 29, 2019

DID NOT WORK!  It gets about 75% done, and then gives me this message......

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Prakash16B6
Participant
August 12, 2020

Same error here

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
March 21, 2017

Hi bilko01,

Please try to run Adobe Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.

After the restart, install the application from here: Adobe - Adobe Acrobat Reader DC Distribution

Let us know if the issue still persists.

Regards,

Meenakshi

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Bilko01Author
Participant
March 22, 2017

Meenakshi,

Thank you for your follow up.

I did download the Cleaner Tool some time back and it did fix the problem

Rick

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