Unable to print from Acrobat, opens a save dialogue instead

[sobarrett]

Unable to print from Acrobat, opens a save dialogue instead. Can print the same file when opening in browser. 

Already checked "Print to file" box, and it is unchecked. 

Did a repair of Adobe and issue not resolved. Did a clean install and issue not resolved.

Please help!

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)?

What's your OS version?

Does this happen with all files, or just one?

Can you print from other applications?

What printer did you select from the Print dialog?

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3Fqwcdl.

Disable the "Print to File" Option:

• Open the PDF document.
• Press Ctrl + P to open the Print dialog box.
• Click on the "Advanced" button.
• Ensure that the "Print to File" checkbox is unchecked.
• Click "OK" to apply the changes.

Note: Enabling "Print to File" directs the output to a file instead of sending it to the printer, which can prompt a "Save As" dialogue.

Select the Correct Printer:

• In the Print dialogue box, ensure that your physical printer is selected in the "Printer" dropdown menu.
• Avoid selecting other options like "Microsoft Print to PDF," as these can generate a PDF file instead of printing the document.

Let us know how it goes after trying the above-suggested steps.

If the issue continues, please provide the current OS version, printer make and model, and printer driver version. Additionally, if this problem occurs with a specific PDF, kindly share the file for further testing.

Thanks,

Anand Sri.

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3Fqwcdl.

Disable the "Print to File" Option:

• Open the PDF document.
• Press Ctrl + P to open the Print dialog box.
• Click on the "Advanced" button.
• Ensure that the "Print to File" checkbox is unchecked.
• Click "OK" to apply the changes.

Note: Enabling "Print to File" directs the output to a file instead of sending it to the printer, which can prompt a "Save As" dialogue.

Select the Correct Printer:

• In the Print dialogue box, ensure that your physical printer is selected in the "Printer" dropdown menu.
• Avoid selecting other options like "Microsoft Print to PDF," as these can generate a PDF file instead of printing the document.

Let us know how it goes after trying the above-suggested steps.

If the issue continues, please provide the current OS version, printer make and model, and printer driver version. Additionally, if this problem occurs with a specific PDF, kindly share the file for further testing.

Thanks,

Anand Sri.